Anglia Labels
Internal Account Manager
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Job Overview
Anglia Labels is an independent, family-owned label manufacturer based in Sudbury, Suffolk. Established in 1980, we have more than 45 years’ experience producing high-quality self-adhesive labels for customers across a wide range of industries.
We’re proud of our heritage, but we’re also an ambitious business with exciting plans for growth. We combine the flexibility and personal service of an independent company with modern print technology and a strong focus on quality, innovation and continuous improvement.
As we grow, we’re looking for an experienced Account Manager to join our team.
You’ll take ownership of a portfolio of established customers, building strong, long-term relationships and managing their requirements from initial enquiry through to successful production and delivery.
This isn’t simply an order-processing or customer service role. A key part of the position is proactively developing customer accounts – understanding your customers’ businesses, identifying commercial opportunities and finding ways in which we can support them further.
As new customers come on board, you’ll also take responsibility for developing those relationships, helping turn new business into strong, long-term customer partnerships.
You’ll work closely with our production and commercial teams and use our specialist print ERP/MIS system, Label Traxx, to manage quotations, orders and job information throughout the production process.
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Responsibilities
- Take ownership of a portfolio of established customer accounts, building and maintaining strong, long-term relationships
- Proactively develop customer accounts by identifying commercial opportunities and understanding where we can provide additional value
- Develop relationships with new customers as they come on board, helping to grow these into long-term accounts
- Understand customers’ businesses, technical requirements and future needs
- Manage customer enquiries and orders from initial contact through to production and successful delivery
- Use Label Traxx, our specialist print ERP/MIS system, to manage enquiries, quotations, orders and job information accurately throughout the production process
- Prepare quotations and pricing in line with company targets (training provided)
- Follow up quotations, orders and commercial opportunities
- Work with customers to explore relevant products, solutions and opportunities
- Liaise closely with production and other teams to ensure customer requirements are clearly understood and delivered
- Support customer reviews and agreed service levels
- Provide excellent after-sales support
- Act as a first point of contact when issues arise, working with colleagues to find practical solutions
- Maintain accurate customer, order and account information
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Skills & Experience
- Experience within the label, print or packaging industry is highly desirable
- A good level of technical knowledge and the confidence to understand and discuss specifications, materials and production requirements
- Experience in account management, customer service, sales support or a similar commercial role
- A proactive and commercially minded approach, with the ability to identify opportunities to develop and grow customer accounts
- Strong relationship-building and communication skills
- Confidence working directly with customers and colleagues across production and commercial teams
- Good organisational skills and the ability to take ownership of customer requirements from enquiry through to delivery
- A practical, solutions-focused approach to resolving customer requirements and issues
- Confidence using business systems and technology to manage customer accounts and orders
- Experience using Label Traxx or another print/packaging MIS or ERP system would be a particular advantage
- Good attention to detail, particularly when handling specifications, quotations and order information
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