Role: Internal Account Manager

Location: Sheffield
Job Type: Full time, permanent

Arnold Magnetic Technologies has expanded globally over the course of 100+ years and built strong relationships with our customers worldwide. We service some of the worlds’ most exciting existing and developing markets from motorsport, industrial, and medical to defence, aerospace, and specialist automotive.

We now have a fantastic career opportunity for a permanent Internal Account Manager who has experience within an engineering/manufacturing environment.

You will be providing end-to-end customer service support while acting as the primary internal point of contact for assigned customer accounts. The role ensures accurate order processing, proactive customer communication, and effective coordination across internal departments to drive customer satisfaction, retention, and account growth.

Key Tasks:

• Accountable for managing allocated customer accounts as the primary internal contact
• Raise and manage customer quotations via CRM, ensuring accuracy and timely delivery
• Liaise with purchasing and engineering to obtain pricing and technical information
• Process sales orders in ERP (Syteline), ensuring pricing, specifications, and revisions are correct
• Proactively manage customer communication regarding orders, delivery schedules, and issues
• Coordinate with planning and operations to ensure on-time delivery and resolve delays
• Monitor order progress and provide regular updates to customers
• Analyse quotation success rates, wins/losses, and customer trends
• Identify opportunities for repeat business, upselling, or service improvement
• Raise invoices, credit notes, and manage RMAs where required
• Ensure export compliance and correct documentation for international orders
• Maintain accurate customer data, pricing, and forecasts within CRM/ERP systems
• Support internal reporting for Sales and Business Development teams
• Participate in system improvements and process optimisation initiatives