Swedex (UK) Ltd
Internal Account Manager
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Company Description
SwedeX UK Ltd is a specialist manufacturer and supplier of premium TCT Saw blades, serving the UK market for over 25 years. The company focuses on delivering high-quality products that offer strong value and reliable performance to customers in manufacturing, Sawmills, and Subsea industries. Continuous research and development keeps SwedeX at the forefront of the TCT tools sector, ensuring products remain innovative and competitive. The company offers a comprehensive range of Saw blades that meet or exceed BS EN13236 safety and quality standards. Team members join a business that values long-term industry expertise and strong customer relationships.
Role Description
The Internal Account Manager is a full-time, on-site role based in York. This position is responsible for managing existing customer accounts, handling inbound inquiries, and providing product information and quotations. Day-to-day tasks include:
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- Processing orders
- Maintaining accurate customer records
- Coordinating with operations and logistics to ensure timely delivery of products
- Proactively following up on leads
- Identifying opportunities to grow sales within existing accounts
- Supporting the external sales team with customer insights and data
- Resolving customer issues
- Monitoring account performance
- Contributing to continuous improvement of internal processes and customer service standards
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Qualifications
- Account management and customer service skills, including building relationships, handling enquiries, and resolving issues professionally.
- Sales and negotiation abilities, with experience in upselling, cross-selling, and identifying growth opportunities within existing accounts.
- Administrative and organizational skills, including order processing, data entry, and maintaining accurate CRM or database records.
- Communication skills, with clear, concise written and verbal communication and the ability to explain technical product information to customers.
- General IT proficiency, including use of email, spreadsheets, and business software; experience with CRM systems is an advantage.
- Experience in construction, hire, or industrial products sectors, or familiarity with tools/machinery, is beneficial.
- Ability to work collaboratively with internal teams, manage multiple priorities, and meet deadlines in a busy commercial environment.
- Relevant education or training in business, sales, or a related field is preferred, but equivalent practical experience is also valued.
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