BDS - Bell Donaldson Steele
Internal Account Manager (Builder’s Merchant / Trade Sales)
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Internal Account Manager (Builder’s Merchant / Trade Sales)
Gorgie, Edinburgh
£30,000 – £34,000 + Profit Share
Full Time | Monday–Friday | 8am–5pm
About Us
We are a well-established, independent builder’s merchant supplying trade professionals across Edinburgh and the surrounding areas. Our customers range from subcontract joiners and fit-out specialists to housebuilders and local contractors.
We operate with the agility and personality of an independent business, combined with the professionalism and commercial focus of a high-performing sales organisation. Our team takes pride in delivering exceptional service while actively winning and growing business.
The Opportunity
We are looking for a commercially minded Internal Account Manager to take ownership of an established portfolio of trade accounts while identifying opportunities to strengthen relationships and grow revenue.
This is not a passive role — it is a position suited to someone who enjoys winning business, building lasting trade relationships, and making a measurable impact.
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You will be joining a high-performing, commercially driven team where your contribution is visible and genuinely valued.
Key Responsibilities
- Managing and developing a portfolio of existing trade customers
- Handling inbound enquiries efficiently and professionally
- Producing accurate, competitive quotations and pricing materials
- Proactively generating repeat business through customer contact
- Identifying dormant accounts and reactivating them
- Spotting opportunities to upsell and maximise account value
- Collaborating with the wider sales team to secure orders
- Delivering the high level of service professional contractors expect
What We’re Looking For
Ideal Experience:
- Previous experience within a builder’s merchant, construction supply, or trade sales environment
- Strong product awareness (fixings, ironmongery, tools, or general building materials)
- Experience managing customer relationships or accounts
- Confidence pricing work and negotiating orders
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Equally Important:
- Commercial awareness and a proactive mindset
- Strong communication skills with trade customers
- Reliability and accountability
- A desire to develop your career within a growing business
What You’ll Get
- Competitive salary with annual profit share bonus
- Real opportunities for progression as the business continues to grow
- A stable, respected local employer with a strong reputation
- Support from an experienced leadership team
- A role with genuine ownership — not just order-taking
Why Join Us?
This is an excellent opportunity for someone ready to step into a role with real responsibility and autonomy.
If you enjoy working with trade professionals, take pride in delivering results, and want to be part of a business where performance is recognised, we would love to hear from you.
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