Phoenix Software
Internal Account Manager - Central Government
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Overview of the Role
Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.
Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.
Due to continued growth, we are hiring a new Internal Account Manager to support one of our Account Directors driving sales in the Central Government sector.
What Will You Be Doing?
- Act as the day-to-day contact for assigned accounts, handling administrative tasks and responding to inbound requests.
- Support the Account Director by managing quotes, RFIs/RFPs, and coordinating input from bids, overlay, and technical teams.
- Build and maintain strong relationships with IT teams to establish trust and ensure high levels of customer satisfaction.
- Identify and qualify new opportunities through regular client engagement and proactive communication.
- Assist with the preparation of proposals, demos, and proofs of concept.
- Ensure effective collaboration with internal teams and the Account Director to deliver a consistent and professional service.
- Delegate or escalate client requests as appropriate to maintain smooth account operations.
Why Should You Apply?
At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.
We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.
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When you join Phoenix, you can expect:
- A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
- Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
- A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
- A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
- Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
- Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.
We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.
Take a look at our Culture Blueprint to get a real sense of who we are.
What Are We Looking For?
The right person for this role will already have experience in a similar sales support/administrative role, preferably with an understanding of the IT sector.
Key Skills & Experience:
- Previous experience in an administrative, sales support, or account coordination role (preferably within IT or the Public Sector).
- Strong organisational skills with excellent attention to detail and accuracy.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Confident communicator with strong written and verbal skills.
- Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
- Comfortable working collaboratively across teams and supporting senior colleagues.
- Proactive mindset with a willingness to take ownership and follow tasks through to completion.
- Customer-focused approach with the ability to build positive relationships.
- Technical ability to prepare demonstrations using data and dashboards and customise reports where required for ‘High impact’
- BONUS - Understanding of Public Sector IT strategies, frameworks, and procurement processes.
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Practical Stuff
Where Is the Role Based?
Primary location is our HQ in Pocklington (YO42) with 2 days p/w in the office
How Many Interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.
What Are the Benefits?
You can read about the benefits on offer here 😊
Important BPSS Check
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check
Have You Made It This Far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
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