RBH Group
Internal Account Manager - Thermoplastics/Elastomers
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Location: Office based, Failsworth, Manchester (flexible working one day per week)
Reporting to: Business Manager
Direct Reports: None
Level: Entry Level
Company Overview
RBH is a leading distributor of speciality raw materials serving industrial markets including thermoplastics, elastomers, adhesives, coatings, composites, construction materials. Through long standing partnerships with global manufacturers, we deliver technically focused material solutions to customers across Europe.
Our operations include seven strategically located European warehouses, a dedicated technical centre, and an in house contract blending and repackaging facility through RBH Repacking Services Ltd.
RBH’s strength lies in deep technical knowledge, application led market focus, and a customer centric approach, underpinned by our core values of integrity, knowledge, quality, reliability, and trust.
Key Responsibilities
Reporting to a Business Manager, the Internal Account Manager for thermoplastics, elastomers and ceramics play a key role in delivering RBH’s commercial strategy across defined market segments in Europe.
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- Structured account management and targeted business development activity, working closely with the in-house marketing team to ensure alignment with RBH Group’s sector specific growth plans.
Sales Development
- Deliver commercial objectives and revenue targets within assigned market segments and European territories.
- Identify, qualify, and convert new business opportunities aligned with RBH Group’s commercial priorities within surface finishing and abrasion related applications.
- Build and manage customer relationships across Europe, including manufacturers, formulators, OEMs, and processors operating in polishing and abrasive markets.
- Implement business development strategies defined by the Business Manager, supported by targeted in house marketing campaigns and technical content.
- Support lead generation initiatives across assigned market sectors.
- Analyse market trends, customer feedback, and application requirements to identify opportunities and inform commercial activity,
- Maintain accurate and up to date CRM records, capturing all customer interactions by application, sector, and territory.
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Reporting and Communication
- Provide monthly sales development updates segmented by market segment and European territory, including pipeline status and opportunity progression.
- Participate in regular commercial reviews and planning sessions with the Business Manager.
- Submit timely and detailed reports on customer activity, application feedback, and market intelligence.
- Ensure effective cross functional communication with internal technical, marketing, supply chain, and operations teams to support customer and principal partner requirements across Europe.
Essential skills
- Degree qualified in Chemistry or Materials Science.
- Full UK driving licence.
- Strong interpersonal and communication skills.
- Commercially and technically competent.
- Highly organised and proactive.
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