Ultima
Internal Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Internal Account Manager
📍 Reading | Hybrid Working
Build relationships. Deliver value. Grow your career.
At Trustmarque Ultima, we're helping organisations across the UK unlock the power of technology. As one of the UK's leading providers of cloud, security, digital transformation, AI and managed services, we combine deep technical expertise with exceptional customer service to deliver real business outcomes.
We're looking for an Internal Account Manager to join our Commercial team in Reading. This is a fantastic opportunity for someone who enjoys building lasting customer relationships, thrives in a fast-paced environment, and is passionate about delivering an outstanding customer experience.
Working alongside our Account Directors, vendor partners and internal specialist teams, you'll play a key role in supporting customers throughout their journey—from managing quotes and renewals to identifying opportunities for growth and ensuring every project is delivered successfully.
What you'll be doing
- Build and develop strong relationships with your portfolio of customers, becoming their trusted day-to-day contact.
- Understand your customers' business goals and align Trustmarque Ultima's solutions to help them succeed.
- Support Account Directors in managing customer accounts and delivering an exceptional customer experience.
- Proactively manage quotes, renewals and customer requests through to completion.
- Identify opportunities to upsell and cross-sell our broad portfolio of solutions and services.
- Work closely with vendor, distribution and internal teams to maximise commercial opportunities and gross margin.
- Process sales orders efficiently and ensure projects progress smoothly from start to finish.
- Coordinate internal and external technical resources to meet customer requirements.
- Maintain accurate forecasting and pipeline information within Dynamics 365 CRM.
- Ensure customer projects and resources are invoiced accurately and on time.
- Promote customer engagement through events, webinars and marketing initiatives.
- Continue developing your skills through ongoing learning and professional development.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for
You'll be someone who enjoys building relationships, takes ownership of your work and has a genuine passion for delivering outstanding customer service.
Ideally you'll have:
- Experience in an Internal Account Management, Account Management or Customer Success role.
- Previous experience within the IT or technology sector.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive approach and the confidence to solve problems independently.
- Commercial awareness with strong influencing and negotiation skills.
- High levels of attention to detail and accuracy.
- Experience using Microsoft Office.
- Experience using Dynamics 365 CRM (desirable).
- A-Level or degree-level education (preferred).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why join Trustmarque Ultima?
Joining Trustmarque Ultima means becoming part of a business where people genuinely make the difference. We're passionate about developing our people, celebrating success and creating an environment where everyone can thrive.
Our values underpin everything we do:
🤝 Team – We collaborate, support one another and achieve more together.
⭐ Excellence – We strive to deliver exceptional outcomes for our customers and each other.
🚀 Empowerment – We trust our people, encourage innovation and provide opportunities to grow.
Alongside a competitive salary and benefits package, you'll have the opportunity to work with some of the UK's most talented technology professionals while building a rewarding career in one of the country's leading technology solutions providers.
Ready to join us?
If you're passionate about delivering exceptional customer experiences and want to be part of an ambitious, people-focused technology business, we'd love to hear from you.
Apply today and help shape the future with Trustmarque Ultima.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location