London Borough of Waltham Forest
**INTERNAL APPLICATIONS ONLY** Resettlement Support Officer
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INTERNAL APPLICATIONS ONLY
Organisation: London Borough of Waltham Forest
Salary: PO2 £42,771- £45,750
Contract Type: Full-time/ Fixed term Contract (24 Months)
Working hours per week: 36
Application Deadline: 14/08/2026
Proposed Interview Date: TBC
Reference: 2226
About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
About the Role: Since 2017 Waltham Forest has pledged to support the Governments Refugee Resettlement Scheme, to accommodate and support families fleeing from worn torn countries. Resettlement Programme support Refugees from Syria, Afghanistan, and Ukraine.
We are seeking an experienced Resettlement Support Officer to manage a caseload of families and individuals, providing tailored support to refugees in the years following their arrival. During this phase, support will be reduced-intensity, with a focus on empowering households who are progressing toward independence.
The main duties of this role include providing practical support to refugees, some of whom may have complex needs resettling within the London Borough of Waltham Forest. This includes assistance with housing, finances, physical and mental health, life skills, accessing ESOL, and employment, while continually promoting independent living.
The postholder will ensure continuity and consistency in the delivery of structured support, including the Family Integration Journey, Outcomes Planning, and regular reviews, delivered through home visits and community-based support.
Click here to download the Role Profile <<
Key Responsibilities:
- Provide practical, personal-centred support to refugees assisting with issues related to accessing Health Education and employment.
- To use our Integration Journey Tool to gather information that supports families in their journey toward independence.
- Resettlement Programme support Refugees from different parts of the world, Afghanistan, and Ukraine.
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Qualifications and Requirements: To be considered for this position, you should meet the following requirements:
- Degree or equivalent or vocational qualification in relevant subject or area
- Evidence of Continuous Professional Development
- Experience working with refugees and other vulnerable individuals, supporting adults and families from diverse cultural backgrounds with a range of abilities, strengths and needs.
- Practical experience providing advocacy support.
- Experience helping individuals and families settle into the community, develop independence and plan for the future.
Terms and Conditions: The below terms and conditions apply to this role:
- Satisfactory employment references and CIFAS identity checks
- Satisfactory declaration of interest
- This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults
- Satisfactory DBS check
- Suitable river’s license preferred
- As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Contact Information: If you have any questions about this vacancy or the application process, please contact Suhir Helal at suhir.helal@walthamforest.gov.uk.
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives:
- Promoting equality of opportunity
- Opposing all forms of discrimination, intolerance and disadvantage
- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
- Providing fair, appropriate, accessible and excellent Services to all.
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Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
Fraud Awareness Notice The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic). We will never ask for payment or request sensitive personal or financial information as part of our recruitment process. If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information. If you have concerns about a job advert or communication, please report it to: fraud@walthamforest.gov.uk
Click here for further information on the Human Resources recruitment privacy notice.
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