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Internal Communication Business Partner
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Position Title: Internal Communication Business Partner
Position Type: Regular - Full-Time
Requisition ID: 44184
Internal Communication Business Partner – GB & EMENA
Scarborough
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the Role
This is a unique opportunity to shape how more than 7,000 frontline and manufacturing employees experience communications across one of McCain's most diverse and fast-evolving regions.
As our Internal Communications Business Partner for Manufacturing, you will lead communication strategies that connect employees working in plants across GB & EMENA to our business priorities, culture, and transformation journey.
Based in Scarborough and visiting manufacturing sites across the region, you'll work alongside plant leaders, HR teams, and Operations leadership to ensure communications are relevant, engaging, and designed for frontline audiences.
You'll play a key role in strengthening our network of site communication ambassadors, bringing employee insights into regional planning, and helping business leaders communicate with clarity and impact.
Reporting to the Director of Internal Communications, you'll contribute to major regional initiatives while acting as the team's subject matter expert for manufacturing and frontline communications.
What You'll Be Doing
Manufacturing & Frontline Communications
- Develop and implement communication strategies that effectively reach and engage frontline and manufacturing employees across the region.
- Translate business priorities, leadership messages, and change initiatives into clear, relevant communications tailored for plant-based audiences.
- Recommend the most effective channels, formats, and approaches for reaching operators and deskless employees.
- Create scalable communication toolkits and resources that can be adapted locally across different sites and markets.
Safety & Employee Engagement
- Lead communication support for regional safety priorities, campaigns, and culture-building initiatives.
- Partner with Safety, HR, and Operations teams to ensure employees understand key priorities and actions.
- Turn employee feedback and Voice survey insights into meaningful communication plans that demonstrate progress and responsiveness.
- Help ensure frontline perspectives are reflected in wider regional communication strategies.
Employee Engagement
- Work closely with HR and Employee Engagement teams to turn employee feedback into meaningful communications and visible action.
- Ensure frontline voices are heard by closing the feedback loop and responding to ideas and concerns.
- Bring manufacturing insights into regional communication planning to ensure campaigns reflect what matters most to operators.
Ambassador Network
- Lead and grow a network of manufacturing communication ambassadors across the region.
- Create strong two-way communication channels, sharing key messages while gathering feedback, ideas, and success stories from local sites.
- Build trusted relationships with plant leaders and HR teams to keep the network engaged and effective.
Regional Communications
- Build and coordinate a strong network of manufacturing communication ambassadors across the region.
- Create effective two-way communication channels that encourage the sharing of feedback, ideas, and success stories.
- Establish trusted relationships with plant leadership and HR teams to support communication effectiveness at site level.
- Identify and share best practices that can be leveraged across the region.
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Local Leadership Support
- Bring a frontline perspective to major regional campaigns, transformation programmes, and leadership communications.
- Support the delivery of employee events, leadership engagements, and business-wide initiatives.
- Provide communication guidance and coaching to site leadership teams to help them communicate with confidence and consistency.
- Use audience insights and feedback to continuously improve communication effectiveness.
- Develop frameworks, playbooks, and best-practice guidance that enable consistent communications across plants.
- Support leaders in delivering key business messages and connecting employees to regional priorities.
What you’ll need to be successful.
Essential
- Proven experience in internal communications, ideally supporting manufacturing, frontline, or deskless employee populations.
- Exceptional written and verbal English skills, with a strong eye for detail and confidence reviewing and refining communications content.
- The ability to turn complex messages into clear, engaging communications using simple language, visual storytelling, and audience-appropriate channels.
- Experience working with translated and multilingual content across different markets and cultures.
- Strong relationship-building skills, with the ability to influence and build trust with leaders, HR teams, and site-based stakeholders across multiple locations.
- A collaborative, self-motivated approach, with the ability to coordinate networks of contacts and drive activity with minimal supervision.
- Strong written, visual, and digital communication skills, with experience using a range of communication and design tools.
Desirable
- Experience in food manufacturing, FMCG, or another manufacturing-led business.
- Experience working across multiple countries, cultures, or with multilingual audiences.
- Graphic design skills and/or basic video/audio editing.
- Interest or experience using AI and digital tools to make operator communication faster, simpler, or more visual (e.g., content adaptation, translation, or design tools).
- Experience in safety communication or campaign delivery, ideally in a manufacturing or industrial setting.
You'll thrive in this role if you enjoy spending time close to the shopfloor, building relationships with people at all levels, and turning complex messages into simple, meaningful communications.
Benefits
Although we do encourage you to taste the goods, you'll be pleased to know we don't pay you in chips. Alongside your salary, you'll enjoy a range of benefits including:
- Private healthcare [single]
- Annual bonus scheme based on both company and individual performance with the ability to salary sacrifice into your pension
- Annual car allowance
- An excellent salary sacrifice pension scheme where we'll contribute double what you do, up to a maximum of 12% of your salary
- 25 days' annual leave from day one plus bank holidays (increasing with service), giving you plenty of time to recharge with the opportunity to buy and sell up to 5 days holiday per year
- Life insurance cover providing peace of mind for you and your family
- Enhanced maternity and paternity pay, because the moments that matter outside of work matter to us too
- Medicash health cash plan, helping you claim money back on everyday healthcare costs, with access to a virtual GP and wellbeing support
- TELUS Health employee and family assistance programme offering full wellbeing support - including a 24/7 confidential counselling line, legal and financial guidance, and a range of employee discounts.
- Salary sacrifice cycle to work scheme
- A paid 'Chips In' Volunteering Day, giving you the opportunity to support projects that make a positive impact in our communities
- Flexible/hybrid working arrangements where the role allows
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And because you're joining a global business, your career opportunities don't stop at the factory gate. Whether you're looking to deepen your expertise, step into leadership, or even explore opportunities internationally, we'll support your growth. With ambitious plans for the future, there's plenty of scope to develop your career with us.
About the Team
You'll join a regional Internal Communications team of four, reporting to the Director of Internal Communications, alongside two other Internal Communications Specialists. This close-knit team works together to shape and deliver communications strategies across the region, with this role bringing a dedicated focus on manufacturing and frontline audiences.
About McCain
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership Principles
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
AI & Digital Capabilities
At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.
The McCain Experience
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.
Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person—it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.
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