Essential Skills / Experience

• Experience in internal communications, engagement or content roles within a fast-paced, complex environment. (For transformation-led role, experience in change communications is essential.)
• Strong writing and content creation skills, with the ability to produce clear, engaging digital-first content (including video, visual or social formats) that brings messages to life.
• Ability to turn complex or technical information into simple, meaningful communications that colleagues can easily understand and act on.
• Confident working with stakeholders at different levels, building strong relationships and influencing in a constructive and collaborative way.

Desirable Skills / Experience

• Experience supporting leadership communications, people initiatives or business transformation activity.
• Strong organisational skills, with the ability to manage multiple projects and priorities, take ownership of delivery and work at pace without compromising quality.
• Curiosity and a willingness to learn – particularly around digital tools, channels and AI – and how they can be used to improve communications.
• Good understanding of digital channels and content formats, with hands-on experience of tools such as design or video platforms (e.g. Canva or similar).
• Comfortable bringing ideas and constructive challenge, and able to work independently while staying aligned with wider team priorities.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

About Us

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.