National Crime Agency (NCA)
Internal Communications Senior Manager
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Birmingham, Bristol, London, Warrington
Job Summary
Information about the Command
The Strategy Directorate drives NCA strategic mission through rigorous intelligence insights, performance insights, risk management and communications. We shape priorities and build influence across government, law enforcement and the public.
Information About The Business Area
Communications plays a vital role in promoting and supporting NCA activity. We use our communications channels as an operational tool to disrupt serious and organised crime. Communications manage the Agency relationship with media outlets and journalists, issuing media releases and statements as well as interviews with Agency spokespersons. The team commission targeted audience research, developing, implementing, and evaluating marketing strategies for awareness raising or behaviour change. Communications lead a range of projects, channels and events to increase leadership visibility and boost Officer engagement.
Job Description
An exciting G2 Internal Communications Senior Manager role has become available in the Internal Communications Team.
As part of the NCA's Strategy Command, the Internal Communications Team sits within the wider Communications Team and plays a vital role in promoting and supporting NCA activity, working closely with teams, officers and senior leaders to raise awareness of our priorities, increase engagement in our Mission and Values and celebrate success.
If you are an experienced creative thinker with excellent communication skills and a passion to lead the way we inform, engage with and motivate our colleagues, we would like to hear from you.
Role Description
You will lead on Police Reform internal and change communications. Police Reform represents one of the most significant changes to UK policing in a generation, fundamentally reshaping how national threats are tackled and how the public is protected. As the Agency prepares for the creation of the National Police Service (NPS) and the NCA's eventual transformation into it, strong visible leadership and communication are essential. This role is critical in supporting senior leaders and working-level teams to effectively communicate and deliver the Police Reform programme and the NCA's transition to the NPS.
As a member of the Communications Senior Leadership Team, you will help to deliver our NCA Communications Strategy and Annual Plan, ensuring that our internal communications channels, products and activities engage, inspire and motivate our workforce. We are a busy and productive team, operating in a dynamic environment in which priorities can shift at short notice.
Role Description
You will lead on Police Reform internal and change communications. Police Reform represents one of the most significant changes to UK policing in a generation, fundamentally reshaping how national threats are tackled and how the public is protected. As the Agency prepares for the creation of the National Police Service (NPS) and the NCA's eventual transformation into it, strong visible leadership and communication are essential. This role is critical in supporting senior leaders and working-level teams to effectively communicate and deliver the Police Reform programme and the NCA's transition to the NPS.
As a member of the Communications Senior Leadership Team, you will help to deliver our NCA Communications Strategy and Annual Plan, ensuring that our internal communications channels, products and activities engage, inspire and motivate our workforce. We are a busy and productive team, operating in a dynamic environment in which priorities can shift at short notice.
Person specification
Duties And Responsibilities
- Deliver strategic and tactical communications - Work alongside the G1 Head of Internal Engagement, the G2 Head of Internal Communications and G2 Head of Leadership Communications in helping to deliver internal communications elements of our NCA Communications Strategy and Annual Plan.
- Lead, develop and manage a team - Lead a small team responsible for providing Police Reform internal and change communications advice and support to NCA leaders and officers, contributing to effective communication and engagement within the Agency.
- Manage Police Reform internal and change communications - Lead the ongoing development and delivery of Police Reform internal communications plan, including deploying resources and managing risks and working closely with both the Police Reform and the Communications teams.
- Coach and support team - Provide support and clarification to junior members of the team to ensure they are confident in delivering key messages.
- Understanding and tailoring communication to internal audience - Develop an excellent understanding of different internal audiences and tailor communications appropriately, utilising analysis and segmenting internal audiences so communication is effectively targeted.
- Matrix management - Lead, manage and develop individuals as necessary ensuring other team members are able to deliver communication plans effectively.
- Trusted advisor - Develop and manage senior relationships within the Agency, acting as a key advisor to senior leadership on Police Reform internal communications matters, providing strategic counsel and insights.
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Person Specification
- Leadership - Demonstrate leadership behaviours such as self-awareness, accountability and inclusivity.
- Communications - Excellent verbal and written communication skills.
- Planning - Excellent understanding of planning and resource management.
- Continuous Improvement - Ability to apply creative solutions and seek to continuously improve products and processes.
- Stakeholder management - Ability to influence and build credibility with senior leaders.
Desirable Criteria
Desirable criteria are only used for assessment in the event of a tie break.
- Excellent stakeholder management skills.
- Leadership Experience And Skills.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Changing and Improving
Technical skills
We'll assess you against these technical skills during the selection process:
- Ability to build relationships and command confidence
Alongside your salary of £70,179, National Crime Agency contributes £20,330 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £19,586. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other Benefits Include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway, Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
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Further information is available on the NCA Website.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience, Strengths, Technical Skills
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
How We Will Assess You
Your application will be assessed against the following:
- Technical - this will be assessed by 250 word examples on:
- Ability to build relationships and command confidence
- Experience - This Will Be Assessed:
- CV
Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.
Details of what is expected within your CV are as follows:
- Experience of working in a busy, senior, internal communications role, developing and executing a comprehensive strategy and plan and delivering measurable outcomes.
- Experience of Leading and developing an internal communications team, prioritising effectively and decisively to deliver impact and fostering a culture of creativity, collaboration and high performance.
What Good looks like:
- Experience leading internal and change communications
- Working with senior leaders and complex stakeholders
- Delivery of communications strategies aligned to organisational priorities
- Leadership of teams
- Experience of operating within complex
- High profile or politically sensitive environments
- Delivered measurable organisational impact.
A panel will assess how well your application demonstrates the requirements outlined above.
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
Ability to build relationships and command confidence.
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may
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