Hallmark Cards UK & Ireland
Internal Compliance Manager
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About the Role
Help us get things right first time — for our customers, our colleagues, and our reputation. We’re looking for someone who’s passionate about doing things properly. This role is all about making sure our certified management systems are not only maintained but understood, embedded, and used to drive real improvement across our supply chain.
You’ll be the go-to person for all things compliance, working across teams to translate standards into practical ways of working. You’ll guide, train, and influence others to see the value in doing things well — and help us stay ahead of customer expectations, audit requirements, and internal KPIs.
What You’ll Be Doing
- Own and maintain our certified management systems across ISO9001, BRCGS, Smeta/ETI base code, FSC, ISO14001, and H&S.
- Make sure customer and licensor requirements are clearly understood and built into how we work.
- Plan and manage external audits across our supply chain sites, ensuring successful outcomes and ongoing compliance.
- Use internal audits and system outputs to check compliance and drive continual improvement.
- Work with senior leaders to advise on compliance and quality matters.
- Train and support colleagues across the business to embed agreed processes and manage non-conformance effectively.
- Collaborate with third-party audit bodies and internal teams to keep everything running smoothly.
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What You’ll Bring
- Degree-level education or formal qualifications in quality management systems (ISO9001) – essential
- Internal auditor qualification to ISO9001 – essential
- Experience with BRCGS consumer products and ethical audits (Smeta/ETI base code) – essential
- Experience in manufacturing and/or distribution environments – desirable
- Strong organizational skills, tenacity, and a drive to see things through – essential
- Excellent communication and training skills – essential
- Proven ability to collaborate across teams and influence others – essential
Your Style
- You’re detail-oriented but people-focused — able to win hearts and minds, not just pass audits.
- You’re proactive, organized, and always looking for ways to improve.
- You’re confident working across different sites and teams, with a natural ability to guide and support others.
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This is a role where your diligence, influence, and care for doing things right will make a real difference.
Location
Based at our Dawson Lane site in Bradford and Brighouse Distribution Centre, close to key motorway links, you’ll be able to take advantage of:
- Competitive salary
- 26 days holiday plus bank holidays
- Health cashback scheme
- Pension benefit
- Flexible working opportunities, including working from home opportunities
- Free onsite parking for when you are in the office
- A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance
If you’re ready to help us build a culture of quality and compliance that goes beyond the checklist — we’d love to hear from you.
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