Quality Management System (QMS) Development & Maintenance

• Support the Governance Manager in the development, maintenance, and continual improvement of the site’s QMS to ensure compliance with Food Safety, Legality and Quality requirements.
• Maintain and update site QMS templates, procedures, and records in line with central, third-party, FDA/FSMP and country-specific requirements.
• Updated and verified QMS documentation including PRP evidence, FFVA/FD programme updates
• Accurate and current legal register and compliance documentation including reviewing emerging requirements
• Monitor changes to regulatory requirements, certification standards, Danone requirements and industry guidance.
• Conduct gap assessments and coordinate implementation plans for new or revised requirements

Continuous Improvement & Process Monitoring

• Monitor and trend key Quality performance indicators across multiple processes.
• Identify improvement opportunities and collaborate cross-functionally to implement sustainable solutions (Ops, Engineering, Facilities).
• Continuous improvement proposals and implemented projects
• Monthly/quarterly/Annual Quality trend reports.
• Develop and maintain governance dashboards and KPI reporting covering audits, training, Food Defence, Food Fraud, PRPs, corrective actions and culture initiatives.
• Escalate compliance risks and overdue actions to site leadership.

Audit & Review Readiness

• Support internal, external and regulatory audits (ISO, FDA, EHO, Corporate, FSSC22000, ISO 9001, China inspections).
• Maintain robust internal audit systems and lead the internal audit team.
• Internal audit schedule, reports and tracker of corrective actions.
• Coordinate Management Review inputs, performance data, actions and follow-up activities to ensure compliance with certification and regulatory requirements
• Closure of relevant audit actions and continuous improvement
• Conduct site audits for relevant areas

Regulatory Compliance

• Support readiness for regulatory inspections and country-specific requirements (FDA, China FSMP, customer and market registrations).
• Coordinate documentation requests and compliance evidence as required.

Food Fraud & Vulnerability Management

• Serve as the Food Fraud Coordinator, overseeing system maturity, documentation and team performance.
• Perform certification change reviews, Food Fraud analyses and gap assessments aligned with central Food Fraud prevention requirements.
• Annual FFVA update, Food Fraud risk assessments and mitigation plans.
• Training and awareness programmes on Food Fraud controls.

Training, Competence & Culture Development

• Maintain and improve training matrices for the Quality Group, supporting role competence development.
• Act as the iCare Coordinator to drive a positive quality culture.
• Deliver training on Food Defence, Food Fraud, Quality Culture
• Updated training matrix with competency tracking.
• Sitewide Quality communication materials and cultural engagement activities.

Change Management & Cross-Functional Support

• Act as deputy coordinator for site change control assessments and leading meetings
• Coordinate weekly change control schedule and communication
• Provide governance oversight and compliance support for contractor management, waste disposal, secure destruction and third-party services impacting product quality or food safety
• Support agency worker processes and documentation.

Governance & Compliance Programme Management

• Coordinate and monitor site compliance programmes including Internal Audits, Food Defence, Food Fraud, PRP Verification, Management Review, Culture of Quality, training compliance, legal compliance obligations and corrective action management for audits, ensuring actions are completed effectively and risks are escalated appropriately.

Stakeholders

The role requires broad engagement with a wide range of internal and external stakeholders to effectively implement Food Defence, Food Safety, Quality Management, Change Management, PRP implementation, Culture of Quality and Training. The role holder must influence behaviours, align cross-functional teams, ensure compliance with central and regulatory expectations, and drive a strong culture of quality and security across the site.

About You

Candidate profile (leadership & functional competencies)

The role demands strong CODES leadership behaviours creating value by driving continuous improvement and strengthening Quality and Food Safety systems; working as one team through close collaboration across Operations, Engineering, Security, Regulatory and central functions; delivering results by maintaining audit readiness, closing non-conformities and ensuring timely updates to QMS and Food Defence/Fraud systems; elevating people through coaching, training and fostering a strong Quality Culture; and serving consumers by rigorously protecting product integrity, ensuring compliance and mitigating risks across all site processes.

Critical Experience Required

To be effective in this role, the post-holder will have developed strong practical, regulatory and leadership capability through prior exposure to high-performance Quality, Food Safety or Governance environments.

The Following Experiences Are Essential

• Fluent English speaker, with excellent written and verbal communication skills enabling clear quality messaging, audit interaction and stakeholder engagement.
• Professionally experienced in Quality, Food Safety or regulatory-led environments.
• Hands-on experience coordinating and conducting internal and external audits, including ISO, FDA, EHO and Corporate audits, ensuring audit preparedness and timely close-out of non-conformances.
• Educated to degree level or possessing equivalent industry/professional qualifications, with relevant academic grounding in Quality, Food Safety, Science, Engineering or related fields.
• Significant experience working in a Quality environment, with strong familiarity in corrective actions, compliance protocols, risk assessment and regulatory inspections.
• Manufacturing experience preferred, ideally within FMCG, specialised nutrition, pharma or other tightly regulated production settings.
• Proven track record of developing, maintaining and improving Quality Management Systems to meet regulatory, third-party and corporate standards.
• Prior exposure to intruder tests or similar site-resilience exercises.
• Knowledge of Food Defence and Food Fraud prevention systems, including working with multidisciplinary teams on threat assessments, vulnerability reviews or mitigation planning.
• Experience designing, delivering or supporting training programmes, especially within Quality, Food Safety, Food Defence/Fraud or Culture-of-Quality themes.
• Demonstrated leadership experience, including leading teams or cross-functional groups within FMCG or pharma environments.
• Strong organisational capability, shown through managing multiple priorities, setting clear targets, meeting deadlines and maintaining quality under pressure.
• Project management experience, ideally with exposure to continuous improvement or system-upgrade projects.
• Adaptability and resilience, with experience working in fast-paced, highly measured environments where priorities shift frequently.
• High-level communication and stakeholder management skills, enabling effective collaboration with internal teams, regulatory bodies, auditors and external partners.
• Proficiency in Microsoft Office, with the ability to produce high-quality reports, training materials, trackers and communication outputs.
• Experience managing change in a