And you’ll continually look at what the data is telling us — where our best people are coming from, where we’re losing candidates and how we can make the experience better.

Our people. Our brand. Our future.

At Hiddenwell, recruitment is a key part of our brand experience.

You’ll help us build teams who understand our values and have the personality, capability and passion to deliver them.

Our values of Warmth, Individuality, Positivity and Excellence should be visible in every part of the candidate journey.

You’ll Champion

• Warmth — making every candidate feel welcomed, valued and respected.
• Individuality — finding people with personality, flair and authenticity who can bring something unique to Hiddenwell.
• Positivity — creating an energising recruitment experience that reflects the culture we want to build.
• Excellence — maintaining exceptional standards throughout the recruitment and onboarding journey.

What You’ll Lead

You’ll support the Group recruitment function, including:

• Recruiting across the Hiddenwell group, aligned to business plans, budgets and future growth.
• Partnering with senior leaders and hiring managers to understand current and future talent requirements.
• Developing proactive recruitment strategies for critical and hard-to-fill roles.
• Supporting new openings and property developments, building talent pipelines and recruitment plans well ahead of launch.
• Creating compelling job adverts and recruitment campaigns that reflect the Hiddenwell brand.
• Developing innovative and modern approaches to talent attraction across multiple channels.
• Building and maintaining strong talent pipelines for current and future vacancies.
• Managing the end-to-end recruitment process from attraction and screening through to offer and onboarding.
• Ensuring candidates receive a consistent, engaging and positive experience throughout the process.
• Supporting hiring managers with effective shortlisting, interviewing and selection.
• Coaching interviewers and ensuring our selection processes are fair, robust and consistent.
• Developing recruitment tools, processes and standards that enable the business to recruit brilliantly and efficiently.
• Managing and developing relationships with recruitment agencies and other external talent partners.
• Maintaining accurate records through our ATS and ensuring all recruitment documentation is completed correctly.
• Ensuring Right to Work checks, references and pre-employment documentation are completed appropriately.
• Delivering ATS training and support to Heads of Department and hiring managers.
• Analysing recruitment data, including vacancies, time to hire, sources, starters and leavers, and providing meaningful monthly reporting.
• Using recruitment insight and data to continuously improve our approach.
• Keeping up to date with recruitment trends, talent attraction techniques, employment legislation and best practice.
• Maintaining your own professional development and CPD.
• Ensuring recruitment activity consistently reflects Hiddenwell’s values, employment standards and commitment to an exceptional people experience.

We’d love to meet you if…

You’re an experienced recruiter who is ready to take ownership of recruitment across a growing hospitality group.

You’ll ideally have experience within hospitality, hotels, spa, leisure, retail or another high-volume customer-focused environment, although we’re more interested in your ability to deliver exceptional talent outcomes than the sector on your CV.

You’ll Be Someone Who

• Thinks ahead. You don’t wait for vacancies to land on your desk. You understand the business, anticipate its needs and build talent pipelines before they’re needed.
• Loves people. You’re naturally curious about people and know how to spot potential, capability and cultural contribution.
• Understands brand. You know that who we hire directly influences how our guests experience Hiddenwell.
• Can influence. You’re confident challenging and supporting senior leaders and hiring managers to make great hiring decisions.
• Moves with pace. You can manage multiple searches, deadlines and stakeholders without compromising quality.
• Has an eye for detail. You understand that compliance, process and candidate experience all matter.
• Is creative. You’re excited by finding new ways to attract talent and tell our story.
• Builds relationships. Whether it’s a candidate, hiring manager, agency partner or colleague, you build trust quickly and genuinely.
• Takes ownership. You see something that could be better and do something about it.
• Lives our values. You bring warmth, individuality, positivity and excellence to everything you do.

What We’re Looking For

• Previous experience in an internal recruitment, talent acquisition or agency recruitment role.
• Hospitality or another customer-focused sector experience would be advantageous.
• Experience managing recruitment campaigns across multiple departments or locations.
• Strong candidate attraction and sourcing capability.
• Experience using an Applicant Tracking System.
• Excellent communication and stakeholder management skills.
• Strong organisational and time management skills.
• The ability to manage multiple vacancies and priorities simultaneously.
• High levels of confidentiality, professionalism and attention to detail.
• A genuine commitment to delivering an exceptional candidate and hiring manager experience.
• Recruitment qualification at Level 3 or 5, or REC equivalent, would be advantageous.
• A full UK driving licence, with flexibility to travel across Hiddenwell destinations.

What We Offer

• Competitive salary.
• The opportunity to play a key role in the growth of an exciting hospitality and wellness group.
• Complimentary access to our leisure and spa facilities.
• A Complimentary Spa Day at one of our properties to celebrate your work anniversary.
• Free lunch at our properties.
• Employee Benefits Programme.
• Free on-site parking.
• Discounts on overnight stays and spa days for you and your guests.
• 30% discount on food, drink and retail across our venues.
• Comprehensive induction and training.
• Pension scheme.
• The opportunity to work across some of the UK’s most beautiful spa and hotel destinations.

We choose ours.

If you’re passionate about finding brilliant people, building strong teams and creating a talent experience that reflects the very best of Hiddenwell, we’d love you to join us.

This is your opportunity to help shape who Hiddenwell becomes next.

Hiddenwell — Well hidden. Best found.

Skills

• Recruitment
• Motivated
• Customer Services