About the Role

Metal Solutions Ltd is looking for an enthusiastic and customer-focused Internal Sales team member to join our commercial team.

This is a varied role involving metal sales, customer service, quotations, CRM management, and supporting our recoiling operation. You will be a key point of contact for customers, providing product advice, preparing quotations, and helping to convert enquiries into successful orders.

Key Responsibilities

• Act as the first point of contact for customer enquiries relating to coil products.
• Provide customers with product information, technical support, and pricing.
• Prepare accurate and competitive quotations and follow up opportunities.
• Develop strong customer relationships and identify opportunities for additional sales.
• Maintain accurate customer and project information within the CRM system.
• Monitor outstanding quotations and maximize conversion into orders.
• Identify dormant customers and opportunities for account development.
• Assist walk-in customers with enquiries and purchases.
• Handle customer complaints and work with management to resolve issues.
• Support the wider sales team and coordinate with production and other internal departments.
• Maintain accurate records and ensure documentation is appropriately filed.
• Produce CRM reports and provide feedback to management where required.
• Support continuous improvement by identifying and raising issues.
• Provide general administration and holiday cover across the team as required.
• Help maintain a safe, clean, and organized working environment.
• Carry out other reasonable duties as required.