Group Rhodes
Internal Sales Administrator
West Yorkshire
£28k – £30k/yr
Posted about 8 hours ago
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Main Duties
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- Keep in regular contact with customers by following up quotations, gathering feedback, and spotting opportunities to turn quotes into orders
- Make friendly and confident outbound calls to prospective customers who have shown interest via our marketing campaigns or website enquiries
- Ask the right questions to understand customer needs, qualify leads, and move through to quotation stage
- Manage daily quotation follow-up calls in line with agreed KPIs, keeping momentum, and ensuring customers receive a timely response
- Log calls, actions, appointments, and follow-ups clearly and accurately so nothing gets missed
- Keep the CRM database well maintained, ensuring customer details, sales information, and quotation updates are accurate and easy to follow
- Record callback dates, actions, and notes on HubSpot so our sales team always have clear and up-to-date information
- Build a good understanding of the company’s products, capabilities, margins, and production lead times to support helpful customer conversations
- Work closely with the sales team and Business Development Managers, providing cheerful, reliable, and proactive support with sales activity and administration
- Help progress outstanding quotations, identify confirmed orders, and make sure the sales forecast reflects current opportunities accurately
- Prepare costing estimates and supporting documentation for customer enquiries
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(E) = Essential; (D) = Desirable
Qualifications
- Good standard of general education, including English and Maths or equivalent. (E)
- Relevant sales, customer service, business administration, or CRM system training. (D)
Skills & Knowledge
- A friendly, approachable, and confident manner, with a proactive can-do attitude (E)
- Professional, helpful, and engaging telephone manner (E)
- Highly organized, strong attention to detail, and the ability to keep accurate notes (E)
- Commercial awareness, ability to listen, understand customer needs, recognizing potential sales opportunities (E)
- Confidence using CRM systems or a willingness to learn and maintain accurate records (E)
- Knowledge of HubSpot or similar CRM platforms (D)
- Understanding of sales pipelines, quotation follow-up processes, and sales forecasting (D)
- Interested in learning about engineering, manufacturing, or technical products (D)
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Experience
- Experience speaking with customers via telephone (E)
- Experience in a customer service / telesales role (E)
- Experience working to targets, KPIs, or agreed activity levels. (D)
- Experience within an engineering, manufacturing, technical sales (D)
Personal Attributes
- Personality is key - We are looking for someone with a positive, professional, and approachable communication style, who can build rapport with customers and make them feel valued. You should be organized, reliable, and comfortable taking ownership of your work, while contributing to a supportive, collaborative, and customer-focused sales team
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