The successful candidate will play a vital role in ensuring customers receive a high level of service while supporting the sales team with quotations, order processing, administration and day-to-day coordination activities.

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Prepare and issue customer quotations, ensuring all information is accurate and communicated promptly.
• Process sales orders, invoices and dispatch documentation efficiently.
• Monitor customer orders and coordinate delivery schedules to ensure deadlines are achieved.
• Maintain accurate customer records and update internal systems as required.
• Follow up quotations and support sales activities to maximise opportunities.
• Liaise with suppliers regarding pricing, product availability and delivery timescales.
• Manage returns and resolve customer queries in a professional and timely manner.
• Produce relevant documentation including certificates, reports and customer correspondence.
• Support wider administrative and operational functions across the business.
• Assist with marketing activities, exhibitions and website updates where required.
• Provide cover and support for colleagues during periods of absence.

About You

• Previous experience within a Sales Administration, Internal Sales, Customer Service or Commercial Support role.
• Excellent communication skills with a professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise workload effectively.
• Confident using Microsoft Office applications including Outlook, Word and Excel.
• Experience using ERP, CRM or accountancy systems would be advantageous.
• A proactive and flexible approach with a willingness to learn.

If you are an organised administrator with strong customer service skills and experience supporting a sales function, we would love to hear from you.