Internal Sales Advisor

Sales Advisor/Estimator Required!

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Our client is a family-owned business with over 30 years of success as a leading manufacturer and distributor of window and door hardware.

On behalf of our client, we are looking to recruit a commercially minded individual to join their team. The successful candidate will be responsible for producing accurate and timely quotations.

Package

• Monday-Friday 9:00am - 5:00pm FULLY OFFICE BASED
• Company pension scheme
• Opportunity to join company health scheme
• 25 days holiday + bank holidays
• Salary Up To £27,000 (DOE)

Sales Advisor/Estimator Responsibilities

• Handle customer enquiries and orders via telephone, email, and fax, ensuring they are processed promptly and efficiently.
• Manage web orders, identify errors, and resolve issues following training, while liaising with warehouse staff and couriers to ensure smooth order processing and delivery.
• Provide customers with product support, carry out product research, and develop product knowledge through ongoing training.
• Prepare accurate and competitive quotations, ensuring correct pricing and company margins, while identifying relevant cross-selling and product-gap opportunities.
• Manage the quotation pipeline, including saving and updating quotation records, following up outstanding quotations, and closing inactive opportunities.
• Analyse customer purchasing activity to identify cross-selling, growth, and reduced-spend opportunities, proactively following these up where appropriate.
• Review and adjust customer-specific margins as competence develops and support increasingly technical customer calls through continued product training.