IKA – Laboratory, Analytical and Process Technology
Internal Sales and Marketing Coordinator (Lab/Ana/Proc)
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About IKA
IKA is the place where people turn visions in laboratory and analytical technology, process engineering, bioprocessing, and electric vehicle battery solutions into reality. We are a future-proof, internationally active family-owned company with a strong team spirit.
Founded in 1910, IKA quickly became the global market leader in laboratory technology as well as dispersing, stirring, and kneading equipment. Today, we employ nearly 1,000 people across 17 locations on five continents.
Internal Sales and Marketing Coordinator
The Internal Sales and Marketing Coordinator supports both sales and marketing activities by coordinating events and promotional campaigns, managing customer inquiries, quotations, sales orders, and customer data, while ensuring excellent customer service. The role also monitors marketing performance, maintains marketing materials, supports account managers with product information, and contributes to business growth through effective stakeholder coordination and customer engagement. Experience with CRM systems, SAP, and Microsoft Excel is preferable.
Tasks & Responsibilities
- Plan and coordinate exhibitions, seminars, and other products promotion activities.
- Handling incoming communication and inquiries related to marketing.
- Allocating and managing the marketing budget for various initiatives.
- Using various marketing channels to encourage attendance at events.
- Developing engaging content for social media platforms to promote marketing efforts.
- Create and distribute the IKA newsletters to communicate updates, offers, or news.
- Overseeing the tools and platforms used for marketing activities to compile and analyze marketing performance data for monthly reporting.
- Managing inventory and materials related to marketing.
- Verifying that pricing information on the website is accurate and up to date.
- Ensuring all marketing data adheres to GDPR regulations.
- Participating in monthly meetings with the head office to discuss marketing strategies and performance.
- Central (internal and external) point of contact for customers/customer support (e.g., handle incoming calls from customers requesting information, pricing, and availability).
- Creation of offers, response to customer inquiries in accordance with technical requirements, handling correspondence of quotation and order-related questions (product selection, conditions, delivery possibilities, availabilities, etc.).
- Administration and maintenance of end customer data.
- Provide accurate processing of quotes and sales orders to direct customers, within a 24-hour turn around period.
- Provide day-to-day assistance and service to account managers, distributors, direct customers, and service technicians.
- Assist external account managers with communication of product information and technical specifications.
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Qualifications
Background in Marketing / Business Management
- 2+ years of relevant experience in sales coordination, ideally in the laboratory or process equipment sector.
Skills
- Strong Work Ethic: Demonstrates initiative, reliability, accountability, and a proactive approach to completing tasks and supporting team objectives.
- Results & Goal Orientation: Focused on achieving individual and team targets, with the ability to manage deadlines and balance multiple priorities effectively.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with colleagues, customers, and stakeholders, while providing and receiving feedback constructively.
- Teamwork & Collaboration: Strong team player with a collaborative mindset, capable of building positive working relationships and contributing to a supportive team environment.
- Positive Interpersonal Skills: Approachable, respectful, and personable, with the ability to foster positive workplace relationships and contribute to a constructive team culture.
- Learning Agility & Adaptability: Eager to learn, receptive to coaching and feedback, and able to adapt to changing priorities and new challenges.
- Growth Mindset: Demonstrates curiosity, continuous improvement, and a commitment to personal and professional development.
- Familiarity with CRM tools, SAP, and Microsoft Excel is desirable and will be viewed as an added advantage.
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What We Offer
- An exciting working environment
- Personalized training and development opportunities
- The chance to work in a globally recognized company and contribute to strengthening the IKA brand
- Competitive remuneration
- A dynamic, agile team and an innovative working environment
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