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Internal Sales Apprentice
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Launch your career in tech sales with Avnet Silica! We're on the lookout for an enthusiastic Internal Sales Apprentice. This is an opportunity to join a global technology leader, gain hands-on experience in sales operations, build strong customer relationships, and work towards a recognised qualification.
What will you be doing?
- Engaging in work-based learning within a vocational area, helping bridge the gap between education and employment
- Gaining knowledge, skills, and competencies directly relevant to the internal sales function
- Combining practical experience with complementary school-based education, leading to a recognised qualification or certification
- Supporting the internal sales team with day-to-day tasks and contributing to customer service excellence
- Carrying out other duties as assigned to support the wider team
What you’ll bring?
- A willingness to learn and grow in a fast-paced, international environment
- Basic experience or interest in sales, customer service, or administration (less than one year of related experience is fine)
- Good working knowledge of Microsoft Office tools (Excel, Word, Outlook)
- Strong communication skills and fluency in English
- An interest in learning systems such as SAP, ERP, and order management platforms
What to expect?
- You’ll be supported by a team of experienced professionals and receive detailed guidance as you develop your skills
- Tasks will be routine and structured, helping you build confidence and competence in a commercial setting
- You’ll interact primarily with your immediate team, with opportunities to collaborate across departments as you grow
Ready to take the first step in your sales career with a global tech leader? Apply now and start your journey with Avnet Silica.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
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Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision-making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisation's needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations, take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice
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Customer Service Specialist Level 3.
SR Apprenticeships is a leading national training provider delivering Apprenticeship programmes throughout the UK.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Avnet Silica is a leading European semiconductor distributor with deep technical expertise and specialised supply chain capabilities. Working closely with many of the world’s top electronics manufacturers, we help companies design and deliver secure, intelligent, connected products.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possibility to be kept on and move into a sales or customer service role.
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