Brook Street
Internal Sales Assistant
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Branch Sales Assistant
Permanent opportunity based in the Ystradgynlais, Swansea Area
About the Role
We're looking for a motivated and customer-focused Internal Sales Assistant to support the day-to-day success of a busy trade branch. This is a fantastic opportunity for someone with sales or merchandising experience who enjoys building customer relationships, driving sales, and delivering exceptional service.
Working closely with the Branch Manager, you'll play a key role in growing sales, maintaining stock availability, and ensuring customers receive expert advice and support.
Key Responsibilities
- Support the Branch Manager in achieving sales, margin and profitability targets.
- Build strong relationships with new and existing customers, identifying opportunities to grow business.
- Provide product advice, quotations and outstanding customer service.
- Ensure stock levels are maintained, with core products readily available to meet demand.
- Coordinate stock takes and ensure goods-in procedures are followed accurately.
- Maintain an organised, safe and efficient branch environment.
- Resolve customer and supplier queries promptly and professionally.
- Monitor local market trends and competitor activity to maximise sales opportunities.
- Assist with cash collection, debt control and overall branch performance.
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About You
- Experience in an internal sales, customer service or trade counter role, ideally within a builders' merchant, plumbing, heating, electrical or similar trade environment.
- Strong communication and relationship-building skills.
- Commercially aware, with a proactive approach to sales.
- Organised, reliable and able to prioritise a busy workload.
- A team player who can also work independently and take ownership of tasks.
- Passionate about delivering excellent customer service.
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What's on Offer?
- Profit Share Bonus Scheme
- Employee discount platform with savings on retail brands and holidays
- Employee Assistance Programme and Digital GP access
- Staff discount scheme
- Death in Service benefit
- Ongoing training and development
- Genuine career progression opportunities
Hours
Average of 40.75 hours per week, Monday to Friday between 7:30am and 4:30pm, plus every other Saturday 8:00am to 12:00pm.
If you're looking for a role where you can make a real impact, build lasting customer relationships and develop your career within a successful trade environment, we'd love to hear from you.
Please apply ASAP
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