Universal Business Team
Internal Sales & Customer Service Executive
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Internal Sales Executive & Customer Service Executive
Location: Sidcup, Kent (Office Based)
Salary: £35,000 to £40,000 DOE + Company Bonus
Hours: 08.30am-5pm Monday to Friday (Flexibility if needed)
Are you someone who enjoys building relationships over the phone and spotting opportunities to grow customer accounts? Do you thrive in a fast-paced environment where great customer service and commercial awareness go hand in hand?
If this sounds like you, a leading wholesale supplier in the healthcare and pharmacy sector is looking for an Internal Sales Executive & Customer Service Executive to join its growing team. This is an excellent opportunity to join a stable, family-owned business where your contribution will directly support customer growth and business success.
About the Company
Our client is a respected wholesale distributor supplying healthcare and toiletry products to thousands of customers across the UK. With a long-standing reputation for exceptional service, a loyal customer base of over 3,000 accounts, and ambitious plans to grow from £8m to £10m+ turnover, they continue to invest in both their people and processes.
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What’s the role about?
You'll be at the heart of the customer journey, balancing customer service with proactive account development.
Key Responsibilities
- Conduct regular outbound account management calls to an established customer base.
- Follow up promotional activity and encourage repeat business from existing customers.
- Process sales orders accurately through the ERP system.
- Respond professionally to incoming customer enquiries and order requests.
- Support field sales representatives with appointment booking, quotes, and customer updates.
- Contact prospective customers to introduce the business and distribute product catalogues.
- Maintain accurate customer records and support wider sales administration activities.
- Work collaboratively with colleagues to maximise customer retention and revenue opportunities.
About You
We're looking for someone who is:
- Experienced in internal sales, customer service, account management.
- Confident and engaging on the telephone.
- Commercially minded with a natural ability to build rapport.
- Organised, proactive, and comfortable managing multiple priorities.
- A strong communicator with a friendly and professional approach.
- Comfortable working within a busy office-based environment.
- Keen to contribute to a collaborative, values-led business culture.
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What’s in it for you?
- Competitive salary of £35,000 to £40,000 depending on experience.
- Company-wide bonus scheme linked to business performance.
- 24 days holiday plus bank holidays.
- On-site parking and accessible via public transport.
- Comprehensive training on products, systems, and processes.
- Join a close-knit, supportive team where your voice is heard and your contribution makes a difference.
Ready to Apply?
If you're looking for a role where you can combine relationship-building, customer service, and sales in a supportive and growing business, we'd love to hear from you.
Apply today or contact us for a confidential conversation about the opportunity.
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