So, what's the mission?

As the primary internal point of contact for customers within a designated sales territory, you will take full ownership of all requests, with a particular focus on pricing, to ensure every customer need is met.

You will be responsible for:

• Creating and delivering accurate, customer-friendly quotations in a timely manner while collaborating closely with external sales counterparts to manage opportunities and accounts effectively.
• To drive performance, you will optimise internal resources such as CRM, AX, and Fast-quote, ensuring streamlined account management.
• You will play a key role in enhancing the customer experience by prioritising inbound calls to minimise wait times, managing email inquiries across multiple channels, and serving as the first point of contact for handling and raising customer complaints.

What are the mission-critical skills?

We're looking for someone who can hit the ground running and quickly become an integral part of the team:

• Experience using CRM software and ERP systems (such as Microsoft Dynamics Ax) to manage customer data and sales pipelines
• Strong ability to produce accurate pricing quotations and understand margin requirements within a fast-paced sales environment
• Proven ability to manage high-volume email traffic and digital enquiries with speed and professional etiquette
• Skilled at using internal sales tools (e.g., Fast-quote) to streamline the "quote-to-order" process
• Knowledge of working effectively with external field sales teams to synchronize account strategies and close opportunities
• Exceptional ability to multitask and re-prioritise workloads in response to urgent inbound customer demands
• A proactive "take-charge" attitude toward managing a designated territory

Why join Marshalls?

Our colleagues have been at the heart of Marshalls for generations and will continue to be the driving force behind our success for generations to come. That's why we're committed to creating opportunities for our people to develop their skills, grow their careers and realise their potential. Visit www.marshalls.co.uk/careers to learn more about us!

What's in it for you?

• 26 days' holiday plus bank holidays
• Guaranteed Christmas shutdown
• Healthcare Cash Plan, helping towards dental, optical, prescriptions and much more
• Enhanced family leave policies, available from day one
• 5% employer matched pension scheme
• Ongoing learning and development opportunities
• Cycle to Work scheme
• Employee discounts on Marshalls and Marley products
• Discounts with hundreds of leading retailers
• Access to the Marshalls Wellbeing Centre, supporting your Move, Money and Mind goals
• Share Purchase Scheme
• Life Assurance

Equal Opportunities

Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring your whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself.

Every great build starts with strong foundations. Start yours here.

Applications close on 4th September.

No Agencies, thank you!

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