Integral Memory Plc
Internal Sales Executive
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Be the Power Behind the Growth: Join Our Internal Sales Team
Are you looking for a sales job in a growing industry, in a fabulous company that supports training, career development?
As our Internal Sales Executive, you won’t just support the team—you’ll be the engine powering the growth of our successful LED Lighting brand across the Electrical Wholesale Channel. Working at the nerve center of our sales operation, you’ll partner closely with External Sales to unlock profitable growth and execute ambitious strategic plans in the high-performance LED Lighting sector.
If you’re energized by fast-paced collaboration, measurable results, and the chance to shape a market-leading footprint, this is your moment to switch on a truly rewarding career!
FULL TRAINING will be provided to the successful candidate - you will probably be a recent graduate or someone keen to transfer into a sales role from within a distribution, inventory or warehouse role.
RESPONSIBILITIES:
- Identify and qualify potential customers through prospecting, direct contact, email campaigns, and online research, focusing on proactive up-selling with selected accounts.
- Work proactively on increasing customer contact to promote sales growth, targeting focused accounts and new business opportunities (Target list to be agreed and approved by UK Sales Director) whilst maintaining a regular call cadence.
- Manage the entire sales cycle from lead generation to closing deals within these clients, ensuring efficiency and accuracy.
- Act as the primary contact for customer enquiries, providing tailored solutions and building strong relationships by answering sales queries from customers via email or telephone.
- Maintain accurate records of sales activities and pipeline in Sugar CRM, ensuring all calls are logged.
- Use the Integral LED Portal and future quotation platforms effectively.
- Analyse customer feedback and sales data to identify trends and improvement areas.
- Provide regular updates on sales metrics and forecasts.
- Work closely with regional Key Account Managers to align strategies and achieve targets.
To support Key Account Managers with the following tasks:
Administrative and Operational
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- Quote and Proposal Generation: Drafting initial quotes and handling revisions in a timely manner to enable the KAM to present in real-time.
- Order Management: Tracking orders from entry to delivery, ensuring the customer is kept updated without the KAM needing to chase operations.
- CRM Hygiene: Ensuring customer data, meeting notes, and deal stages are updated, providing a "single source of truth" for the account.
Proactive Lead and Opportunity Management
- Internal teams are often the "eyes and ears" of the office, spotting trends before the KAM does.
- Gap Analysis: Reviewing purchase history to see if a customer has stopped buying a specific product line and alerting the KAM to a potential churn risk.
- Inbound Qualification: Vetting incoming leads from existing accounts to ensure the KAM is only spending time on high-value opportunities.
- Cross-Selling: Identifying small-scale needs within an account that can be handled internally, freeing the KAM to focus on enterprise-level contracts.
Communication Hub
- Be the consistent point of contact for customers when the KAM is traveling or in meetings.
- The "Inside Partner" Role: Customers should feel they have dedicated contacts within the office who understand their account just as well as the KAM.
- Internal Liaison: Acting as the bridge between the customer and other departments like Finance (for credit limits) or Technical Support.
Customer visits and attendance at trade shows
- Support customer visits with External Sales team to demonstrate products and enhance visibility.
- From time to time, attend trade shows to network and identify new business opportunities.
SKILLS REQUIRED:
- Some previous experience within a customer service, internal sales or inventory role.
- Knowledge of LED lighting and electrical wholesale industry beneficial, with an eagerness to learn about our products, the technical concepts behind them, and an affinity for taking on board complex technical data.
- A strong sales profile, with account management and relationship building skills.
- Strong communication and time management skills.
- High degree of IT literacy, ideally with CRM proficiency.
- Technical awareness of lighting and electrical industry.
- Electrical wholesale experience is advantageous.
- Ability to work collaboratively with other team members.
- Critical thinking and organisational skills to handle a variety of situations.
- Ability to multi-task, prioritise, and manage time effectively.
- Good attention to detail and problem-solving ability.
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About us:
Integral Memory PLC is a long-established and fast-growing company founded in the UK over 35 years ago with offices in London and Europe. Our award-winning products are sold by resellers in more than 50 countries worldwide and are trusted by large corporations, government departments, and educational institutions.
What makes Integral a great place to work? When we speak face-to-face with our staff, they always say that it's the people. We work collaboratively, all pitching in to achieve shared goals and supporting each other to take on responsibility. Our culture is friendly and approachable, with colleagues who care about the outcomes of their work.
We're a mid-size, financially secure business - not a large corporate - and that means people in the company can see the material impact of the work they do every day. We also have a strong history of progression within the business, evidenced by the number of senior staff who started out in entry-level positions.
Integral Memory Division:
The link between high-end competitive gaming, encrypted military level memory drives and pushing the visual boundaries of creative photography. Our imaginative solutions to the ever-advancing demands of data storage that transcends the cloud has made the Integral logo synonymous with quality, sustainability and reliability.
Integral LED Lighting Division:
From lighting up industrial warehouses and retail spaces across Europe, to delivering soft ambient lighting in bathrooms, kitchens and living rooms. From expandable lighting systems for smart buildings, to transforming outdoor spaces with innovative lighting solutions to enhance the human experience – Our innovative and award-winning product range challenges the norm as we continue to bring cutting-edge lighting solutions to the market.
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