Distag QCS
Internal Sales Representative
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Internal Sales Administrator
We are looking for an Internal Sales Administrator to join our fast-growing Sales Team. The ideal person will have a proven track record in customer service, and be able to provide fast and efficient support to the other team members. This role is pivotal to the smooth running of the Sales Team and will influence the activity levels that can be maintained by the salespeople within the team. We are looking for a hardworking, ambitious, and proactive individual, capable of organization and assisting the Business Development Managers and UK Sales Manager with the administration side of the Sales activities.
Role
- Dealing with the daily phone, email, and web enquiries and orders submitted by our customers.
- Manage scheduled order requirements and consignment stocks. Liaise with the purchasing department to ensure adequate supplies are ordered to suit lead times.
- Ensure all deliveries are despatched and processed, in the most prompt and efficient manner. Liaise with the Warehouse Manager, to ensure all resources are utilised to their maximum potential.
- Attend to the end-of-day procedure (checking of picking lists, carriage surcharge, and invoicing of the despatched orders).
- Daily invoicing of all orders despatched the previous working day.
- Checking our carrier dashboards to ensure that all parcels are out for delivery, if there is a problem with a delivery, this will need to be investigated, and the customer duly notified and updated where possible.
- Attend to customer backorders, ensuring that orders are despatched to the warehouse for picking, once our purchasing department have advised that a container or delivery has been received.
- Deal with all other queries or requests raised by the customer, liaising with other departments where necessary to provide the customer with a satisfactory and timely response.
- Deal with customer returns and follow the correct procedures to ensure that we arrange collection of goods where applicable, and that credits to the customer are processed where necessary.
- Assisting the Directors, or other members of the management team, with any other tasks that may arise, from time to time.
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Skills & Experience
- Strong organizational skills
- Exceptional attention to detail & accuracy required
- Effective multitasker, able to prioritize conflicting responsibilities when required
- Team player – friendly and sociable, ability to work well with others
- Ability to stay calm and work effectively under pressure, with a can-do attitude
- Good telephone manner & excellent written communication skills
- Proficient in Microsoft Office, particularly Excel
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Terms & Conditions
This post has the specified working hours of 40 hours per week, normally 8:30 am – 5:30 pm, Monday to Friday, with a one-hour lunch break, but it is required that the Internal Sales Administrator will work Saturday on a rota basis. This document outlines the duties required of the post to indicate the level of responsibility. It is not a comprehensive or exhaustive list, and the line manager may vary duties from time to time, which do not change the general character of the job or level of responsibility entailed.
Benefits
- 28 days annual leave, including bank holidays.
- Employee Holiday Loyalty Scheme – earn additional annual leave based on length of service.
- Company pension scheme.
- Free onsite parking.
- Opportunities for career development and internal progression.
- Supportive and collaborative team environment.
- Regular company events, including team-building activities, social events, and seasonal celebrations.
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