Arc
Internal Sales Support - Basildon
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview
The Internal Sales Support role exists to keep the sales operation running efficiently and accurately. The postholder provides administrative and process support to the sales team, ensuring quotations, orders and CRM records are handled correctly and on time, freeing account managers and sales staff to focus on customer relationships, opportunities and revenue growth.
This is not an account-owning role. The postholder does not hold responsibility for a book of customers but works across the sales team supporting multiple account managers and their accounts as required.
Key Responsibilities
Sales Administration
- Process customer orders, quotations, and renewals accurately and within agreed timescales.
- Prepare and format proposals, quotes, and sales documentation to a consistent, professional standard.
- Coordinate sales meetings, including scheduling, agenda preparation and minute-taking where required.
- Prepare regular sales reports and pipeline updates for management.
CRM and Data Management
- Maintain accurate and up-to-date records of customer interactions, orders and account details in the CRM/PSA system.
- Monitor data quality within the CRM, flagging gaps or inconsistencies to the relevant account manager.
- Track contract renewal and service dates, providing timely alerts to account managers ahead of expiry.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Sales Team Support
- Act as a first point of contact for administrative enquiries relating to orders, quotes and CRM records.
- Support account managers with day-to-day administrative tasks to enable them to focus on customer-facing activity.
- Respond to routine customer enquiries where appropriate, escalating to the relevant account manager for anything requiring commercial judgement or relationship ownership.
Cross-Functional Coordination
- Liaise with technical, finance and operations teams to ensure orders and quotes are processed smoothly and information flows correctly between systems.
- Support the onboarding of new orders into delivery teams, ensuring handover information is complete and accurate.
Required Skills & Experience
- Previous experience in a sales support, sales administration, or customer service role, ideally within an IT or MSP environment.
- Strong organisational and administrative skills with excellent attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and competing priorities in a fast-paced environment.
- Proficient in Microsoft Office, particularly Excel and Outlook.
- A proactive, process-driven approach with a genuine interest in supporting business growth.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Experience working within the IT or technology sector.
- Understanding of IT services, cloud solutions, or cybersecurity.
- Familiarity with PSA (Professional Services Automation) or CRM platforms used in an MSP setting (e.g. Autotask, HubSpot).
Key Competencies
- Attention to detail and accuracy
- Organisation and time management
- Communication and stakeholder collaboration
- Adaptability and prioritisation
- Customer-centric mindset
What We Offer:
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
- Competitive salary
Key Points:
- Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
- Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills