Continuum Recruitment Group
Internal Sales Team Leader
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Internal Sales Team Leader
North Warwickshire
£45-55k + bonus (OTE £60-65k)
Business Overview
Our client is a well-established UK manufacturer of engineered access and perimeter security solutions, supplying high-quality products into commercial, industrial and infrastructure sectors. With an excellent reputation for technical expertise, product quality and customer service, the business continues to invest in its people and is now looking to strengthen its Internal Sales function through the appointment of an experienced Team Leader.
The Role
As Internal Sales Manager / Team Leader, you'll be responsible for leading a team of four Internal Sales Executives who manage the majority of the customer sales journey. This is a leadership role first and foremost. Success will come through developing the team, improving performance and creating a proactive sales culture rather than being the individual salesperson.
Key responsibilities include:
- Lead, coach and develop a team of Internal Sales Executives.
- Drive performance through regular coaching, objective setting and accountability.
- Build a proactive account management culture focused on growing existing customers and re-engaging dormant accounts.
- Improve quotation follow-up and conversion rates across the team.
- Support the team with technical enquiries, acting as the point of escalation for more complex customer requirements.
- Ensure exceptional customer service standards continue to be delivered.
- Analyse sales activity and identify opportunities to improve team performance and commercial results.
- Work closely with other departments to deliver an excellent customer experience.
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Person Specification
We're looking for an experienced technical sales professional with proven leadership capability. You'll ideally be able to demonstrate:
- Experience leading, coaching or mentoring an Internal Sales or Technical Sales team.
- A background selling technical, engineered or manufactured products.
- The ability to understand technical drawings, quotations or product specifications and confidently discuss solutions with customers.
- Strong commercial awareness with experience developing existing customer accounts.
- A track record of improving team performance through coaching and people development.
- Excellent communication and relationship-building skills.
- The confidence to act as the technical escalation point for both customers and colleagues.
- A hands-on leadership style with the ability to motivate, challenge and develop others.
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This opportunity could suit an experienced Internal Sales Manager, Sales Team Leader or Technical Sales Manager. We would also be interested in speaking with Technical Sales Engineers or Business Development Managers with strong technical product knowledge who are ready to take the next step into a people leadership role.
Applicants must have the permanent right to work in the UK. Our client is an equal opportunities employer. This vacancy is being advertised by Continuum Recruitment, who are acting as an employment agency. Personal data will be processed in line with our GDPR policy.
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