Xylem
Internal Sales - Tendering Engineer
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Xylem
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Internal Sales Tendering Engineer
In this position, you will be an integral part of the Internal Sales Department. The role will consist of answering customer enquiries via phone or email, interpretation of customer questions and data, and ensuring the Tendering Team always delivers a high level of customer service and satisfaction. A requirement is also to provide support for all internal and external stakeholders.
Essential Duties/Principal Responsibilities
- Become competent in the selecting of pump and spares accessories.
- Working to gain in-depth knowledge of internal sales processes and procedures.
- Answering calls on the phone queues and assisting with customer queries.
- Working to achieve agreed KPIs and targets as prioritized by the department Manager.
- Help to maintain all records and procedures where necessary.
- Learn and engage to manage and develop both professionally and personally.
- Always comply to all Health and Safety standards ensuring proper reporting when necessary.
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Key Competencies
- Willingness and drive to learn
- Desire to ask questions and actively listen
- Numerate and have strong problem-solving skills.
- Effective communicator
- People skills (approachable, friendly, and confident) and a team worker
- Organized and can work to deadlines
- Continuous improvement mindset
- Cross-boundary collaboration
- Inspiring accountability
Key Relationships
External: Customers, external sales team, colleagues based in other Xylem facilities, and facility visitors of any description
Internal: Managers, Team Leaders, Employees
Skills/Experience Required
- Previous experience of working within an engineering environment, ideally in the water industry and working with Engineers would be advantageous.
- Experience working with bespoke systems (SAP S/4 HANA) is advantageous, although not essential.
- Experience within a customer service role dealing with enquiries and/or complaints.
- Experience of working in a fast-paced environment dealing with customers over the telephone.
- Literate in spoken and written English.
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#LI-Hybrid
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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