HSBC
International Desk Manager (London, Tottenham Court Rd)
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International Desk Manager
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We are currently seeking an experienced professional to join our team in the role of International Desk Manager.
HSBC is building the UK’s leading bank for international customers. If you’re energised by growth, partnerships and community connection, this is a role where you can make a visible impact—helping people settle, work and thrive in the UK, while supporting their cross-border banking needs.
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
In this role you will:
- Build and grow a strong network of Key Business Introducers across your markets (e.g., visa agencies, relocation firms, expat associations, employers and community groups)
- Generate new customer opportunities and strengthen HSBC’s international presence through engagement with external business introducers
- Partner closely with key stakeholders to create opportunities and referral pathways
- Act as an ambassador for the international proposition within HSBC
- Maintain oversight of customer pipelines and referrals, ensuring timely follow-up and clear MI
- Take ownership of customer dissatisfaction and complaints, driving effective, timely resolution
- Ensure adherence to cross-border guidelines and governance
- Travel within your agreed markets and attend events outside standard hours when needed
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To be successful in this role you should meet the following requirements:
- A genuinely entrepreneurial mindset—you enjoy building momentum from the ground up
- Proven B2B (business to business) networking and business development experience, with a track record of building long-term relationships (essential)
- Strong communication and presentation skills, with confidence engaging diverse communities
- Excellent planning and organisation, with a clear sense of accountability and follow-through
- Experience in a customer-facing role within financial services along with a sound working knowledge of HSBC’s propositions (essential)
If you are an HSBC Contractor and wish to apply to this role, click here.
Get help with your application
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To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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