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International Freight Forwarding Apprentice (Air & Sea)
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About the Role
This role manages end-to-end international freight processes, ensures accurate documentation and customs compliance, monitors global shipments, maintains real-time consignment visibility, supports customers, resolves issues quickly, and handles quotations, invoicing, and admin tasks.
About the Apprenticeship
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
It takes a special kind of drive to keep the world moving, and due to growth, DSV is looking to recruit.
Are you ready to kick-start your journey into the world of Freight Forwarding? DSV are recruiting for a Freight Forwarder in Ipswich. Join our dynamic team and embark on an exciting apprenticeship designed to shape you into a skilled and accomplished Freight Forwarder.
As an International Freight Forwarding Apprentice, you'll delve deep into the core components of this thriving industry. Through our industry-recognised apprenticeship program, you'll gain invaluable hands-on experience, equipping yourself with the knowledge and practical expertise needed to excel in the field.
Key Tasks
- Mastering import / export processes and cross-trade bookings
- Engaging in seamless communication with our extensive network and carrier partners across the globe
- Championing the meticulous checking and issuance of vital documentation, including master bills, house bills of lading and ensuring compliance with import / export customs regulations
- Taking charge of monitoring international air freight shipments from inception to delivery, ensuring precision and timely arrivals at designated destinations
- Maintaining real-time visibility on customer consignments, guaranteeing adherence to service level and operational protocols
Duties / Responsibilities
- Spearheading customer notifications and swiftly resolving challenges, exemplifying our commitment to great customer experiences
- Nurturing revenue streams in alignment with budgetary targets, handling quotations, invoicing, and supplier purchase orders with finesse
- Undertaking general administrative duties, supporting our processes that make it easy for our customers to do business with us
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Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
SR APPRENTICESHIPS LIMITED
International freight forwarding specialist (level 3)
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Course Contents
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
- Air. Use and adapt terminology appropriate to the air freight industry.
- Air. Select and use documentation appropriate to the air freight industry.
- Ocean. Use and adapt terminology appropriate to the ocean freight industry.
- Ocean. Select and use documentation appropriate to the ocean freight industry.
- Road. Use and adapt terminology appropriate to the road freight industry.
- Road. Select and use documentation appropriate to the road freight industry.
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On-the-job training
Essential Qualifications
- GCSE in:
- English (grade Pass)
- Maths (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Administrative skills
- Logical
- Team working
Benefits
DSV provides and manages supply chain solutions for thousands of companies every day.
Pension scheme
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab
At DSV, we're not just offering an apprenticeship; we're offering an opportunity to be an integral part of our journey forward. Your dedication and commitment will contribute to our ongoing success while shaping your own flourishing career in Freight Forwarding.
Contact
The contact for this apprenticeship is: SR APPRENTICESHIPS LIMITED
The reference code for this apprenticeship is VAC2000048248.
Closes on Friday 18 September 2026
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