Essential Criteria

To be considered for this role, your application must demonstrate all of the following skills, which are essential due to the complex casework involved and the requirement to interview witnesses and represent HMRC within the international community:

• Proven experience of making sound, evidence-based decisions in complex or fast-paced environments, exercising good judgement while considering relevant legislation/guidance, operational risks, and the potential impact on organisational reputation and outcomes.
• Strong interpersonal and stakeholder management skills, with experience of building effective relationships and representing your organisation professionally when engaging with internal and external stakeholders, including conducting interviews/meetings obtaining information, and leading discussions to achieve positive outcomes.
• Excellent written and verbal communication skills, with the ability to communicate complex information clearly and professionally to a wide range of audiences, produce accurate records and reports, and present information in a concise, logical and evidence-based manner.
• Experience of dealing directly with members of the public, customers or stakeholders, managing sensitive or potentially challenging interactions with professionalism, tact and diplomacy.
• Experience of gathering, evaluating and analysing information from multiple sources, using critical thinking and attention to detail to support decision-making, investigations, intelligence development or operational activity.
• Experience of preparing clear, accurate and comprehensive case reports, briefing materials, witness statements, investigation records or similar sensitive documentation, ensuring they meet required evidential, procedural or professional standards.
• Strong organisational skills, with the ability to manage competing priorities under pressure, coordinate multiple workstreams and consistently deliver high-quality outcomes within agreed timescales.
• Ability to accurately follow written instructions and guidance. Working to Legal advice and standard operating models.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Salary and Benefits

• Alongside your salary of £35,423, HM Revenue and Customs contributes £10,262 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
• We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.

How To Apply

• After submission of the first stage of your application, you will be invited to complete a Civil Service Judgement Test, and a Casework Skills Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
• Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 3 September 2026 at 23:55.
• If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
• Please ensure you allow sufficient time to complete and submit the final stage of your application after submitting your online test. The deadline for both the test and the application is 3 September 2026 at 23:55.

Eligibility

• Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk.

Important Information

• This role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
• Successful candidates must undergo a standard (or equivalent) criminal record check.
• Successful candidates must meet the security requirements before they can be appointed.
• People working with government assets must complete baseline personnel security standard checks.
• Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
• Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD).

Contact point for applicants

Job Contact

• Name: risrecruitmentservicebaupod3@hmrc.gov.uk NJ
• Email: risrecruitmentservicebaupod3@hmrc.gov.uk

Recruitment team

• Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.