HM Revenue & Customs
International Mutual Assistance Team - Case Worker
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About The Job
Job summary
Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
Can you work with overseas partners and internal stakeholders to achieve a shared goal?
If so, then this role within the International Mutual Assistance Team (IMAT) could be just the one for you!
IMAT sits within the Fiscal Crime Liaison Network (FCLN). We handle formal requests between HMRC and authorities worldwide relating to Mutual Legal Assistance (MLA) and Mutual Administrative Assistance (MAA) for evidential and intelligence purposes.
Job Description
You will direct and guide both HMRC officers and overseas authorities to effectively manage a range of Mutual Assistance requests.
- Proactively manage your own caseload of mutual assistance requests, working within policies to deadlines, balancing the requirements of multiple investigations.
- Work closely with various stakeholders, such as Solicitors, Policy and the Fiscal Crime Liaison Network, to provide accurate and timely responses.
- Occasional travel within the UK will be required including stays away from your home office to obtain witness statements and/or attend court hearings.
Person specification
You Will Have
- Experience of making sound, well-reasoned decisions at pace, with the ability to respond to real-time events, considering relevant legislation, the impacts on the team, HMRC and Civil Service reputation.
- Excellent interpersonal skills and professional outlook to represent HMRC; meeting with subjects to obtain witness statements, engaging and leading meetings with external stakeholders on behalf of the team. A high degree of tact and diplomacy is also required to represent HMRC to a variety of law enforcement agencies, foreign embassy officials, legal representatives, witnesses, and suspects both in the UK and abroad.
- Excellent written and oral communication skills. These are vital, including the ability to communicate with foreign agencies and stakeholders, prepare witness statements, make accurate entries in case management systems, and produce clear, concise, and logical case reports for transmission to requesting foreign authorities.
- Demonstrate high levels of commitment and flexibility to deliver in an ambiguous environment.
- Experience of or the ability to confidently deal face to face with members of the public and/or trade, professionally representing HMRC.
- Experience of or the ability to upskill in International Mutual assistance operations within the criminal justice environment. Have or ability to build knowledge of international criminal investigations and proceedings, in support of all HMRC functions for evidential and intelligence purposes, to promote our relationships and strategies worldwide.
- Experience of or the ability to obtain Witness Statements in accordance with relevant legislation and policy and/or submitting applications under RIPA 2000.
- Candidates need to have already undertaken or be willing to undertake and successfully pass the Intel Foundation Course, as is standard across Intelligence Services and to support the skills required for the role.
Essential Criteria:
Skills
To be considered for this role, your application must demonstrate all of the following skills, which are essential due to the complex casework involved and the requirement to interview witnesses and represent HMRC within the international community:
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- Proven experience of making sound, evidence-based decisions in complex or fast-paced environments, exercising good judgement while considering relevant legislation/guidance, operational risks, and the potential impact on organisational reputation and outcomes.
- Strong interpersonal and stakeholder management skills, with experience of building effective relationships and representing your organisation professionally when engaging with internal and external stakeholders, including conducting interviews/meetings obtaining information, and leading discussions to achieve positive outcomes.
- Excellent written and verbal communication skills, with the ability to communicate complex information clearly and professionally to a wide range of audiences, produce accurate records and reports, and present information in a concise, logical and evidence-based manner.
- Experience of dealing directly with members of the public, customers or stakeholders, managing sensitive or potentially challenging interactions with professionalism, tact and diplomacy.
- Experience of gathering, evaluating and analysing information from multiple sources, using critical thinking and attention to detail to support decision-making, investigations, intelligence development or operational activity.
- Experience of preparing clear, accurate and comprehensive case reports, briefing materials, witness statements, investigation records or similar sensitive documentation, ensuring they meet required evidential, procedural or professional standards.
- Strong organisational skills, with the ability to manage competing priorities under pressure, coordinate multiple workstreams and consistently deliver high-quality outcomes within agreed timescales.
- Ability to accurately follow written instructions and guidance. Working to Legal advice and standard operating models.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
Benefits
Alongside your salary of £35,423, HM Revenue and Customs contributes £10,262 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
How To Apply
After submission of the first stage of your application, you will be invited to complete a Civil Service Judgement Test, and a Casework Skills Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 3 September 2026 at 23:55.
If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Please ensure you allow sufficient time to complete and submit the final stage of your application after submitting your online test. The deadline for both the test and the application is 3 September 2026 at 23:55.
Please be aware that the Online Tests on this campaign will not be accessible during the hours of Sunday August 23rd 2026 4pm - 7pm UK, and Sunday August 30th 2026 4pm - Midnight UK
Please do not attempt to launch the test during those times, as you may experience technical issues and we may not be able to assist you before the closing date and time.
As part of the application process, you will be asked to provide the following:
- A name-blind CV including a 500 word Job History section. Use this to outline your last three roles, plus any others you feel are relevant. Include a brief description of your responsibilities and achievements, aligned to the role. Do not exceed the wordcount above - anything you submit over the stated wordcount will not be reviewed.
- A Personal Statement of up to 750 words. Use this to provide evidence of how you meet the essential criteria. You should also provide working examples and outcomes that show how your experience aligns with the role, including the Essential criteria, key responsibilities and person specification.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.
At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked experience based, behaviour based and strength-based questions to explore in detail what you are capable of and what motivates you.
[This is an example of a strengths-based question]:
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
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