Waterworks
International Partner Manager
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About Waterworks
Waterworks is the premiere US brand for the luxury bath and kitchen. When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training and career growth opportunities.
Growth
Celebrating over 10 years in London, Waterworks is expanding its brand presence in the UK and globally, working on the most exclusive design projects!
The Role
The International Partner Manager is responsible for achieving financial targets of our multi-location wholesale partner in the Middle East. Based in London, this role acts as a sales driver and a trusted resource for partner locations, proactively influencing marketing activities and resolving client issues to support sales with integrity and professionalism. You will build and maintain collaborative relationships with partner showrooms and internal support teams to continuously increase sales, deliver the exceptional experience and service that Waterworks clients expect, and collaborate with all internal sales channels to serve our clients and company effectively. This role is responsible for supporting and advancing projects, partnerships, and growth opportunities across both the Commercial and Residential sales channels, ensuring successful execution and alignment with company objectives.
Key responsibilities include proactively driving marketing initiatives, cultivating relationships with key market influencers, and supporting high-potential opportunities within the architecture and design (A&D) community. This role is responsible for supporting and advancing projects, partnerships, and growth opportunities across both the Commercial and Residential sales channels, ensuring successful execution and alignment with company objectives.
The ideal candidate will travel quarterly to partner locations to build relationships, strengthen the Waterworks brand presence, and drive business growth.
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Responsibilities
Sales and Marketing
- Ensure assigned Partners meet and exceed sales goals across all Waterworks sales channels.
- Provide product and sales training to partner designees ensure appropriate Waterworks knowledge.
- Interact closely with assigned Partners to set and execute sales and marketing strategies, holding the Partner Sales Consultants accountable for monthly sales goals achievement.
- Conduct needs assessments by location, identify opportunities, and provide ongoing support to increase confidence in marketing and selling Waterworks products.
- Support and advance the London based specification hub for ME business to ensure successful execution.
- Collaborate with Channel Operations and other cross-functional teams to create tools and resources for Partner Sales Consultants.
- Review marketing strategies and revenue goals by account monthly.
- Track progress through weekly field reports and appointment schedules.
- Manage project pipeline and register known projects per the Company’s Client Management guidelines.
- Plan effective marketing activities and ensure timely CRM recording/activity.
- Communicate business strategies and outlooks with appropriate forecasting.
- Cultivate relationships to ensure Waterworks is the preferred vendor or implement strategies to achieve this status.
- Collaborate with Waterworks Residential and Commercial Sales personnel to ensure proper communication and partnership to support the ME business.
- Source and share leads across appropriate business channels and resolve cross-over issues.
- Hold partners accountable for contract compliance.
Operational
- Monitor emerging market trends and regulatory developments in the Middle East market and build awareness with cross-functional partners.
- Serve as escalation point for unresolved client issues, working with Client Services, Technical Support, RMA/Product Support.
- Partner with the assigned Client Support Specialist to ensure timely and effective support for partners, including responding to inquiries, preparing quotes, and coordinating deliveries.
- Ensure adherence to Waterworks qualification processes within partner relationships.
- Define and implement operational processes to uphold the Waterworks brand and meet client and partner needs.
- Liaise between Support Center and Partner Sales Consultants, conducting weekly calls to keep Consultants connected, informed, and accountable.
- Respond promptly to internal communications.
- Model Waterworks values within the territory and partnerships.
- Other accountabilities as assigned
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Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 5 years of sales experience as outside consultant, showroom or luxury retail sales, or architectural design firm, including 2+ years in sales management within a luxury brand
- Experience operating and traveling in the Middle East in a business capacity
- Strong industry connections within the luxury design trade
- Drive to achieve sales results
- Relationship builder with drive to be in front of partner and clients
- Self-motivated leader with excellent coaching, communication, and decision-making skills
- Proven ability to negotiate, close deals, and influence at all levels
- Strong multitasking and strategic-thinking abilities; pro actively problem solver
- Demonstrates trust, integrity, and professionalism
- Proficient in Microsoft Office and familiar with CRM systems
- Experience in plumbing, tile, or construction is a plus
- Travel required up to 50% or more to partner locations
Our Values
- Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.
- Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.
- Own It: Be responsible for your results. Empower yourself and others to step forward and lead.
- Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.
- Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.
Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
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