Unifrog
International Partnerships Lead
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1 x IPL (Europe) - permanent / full time
1 x IPL (MENA) - 12 month FTC maternity cover / full time
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact recruitment@unifrog.org
What you’ll do
As International Partnerships Lead, your role is to provide world-class strategic support and customer service to over 250 international schools from around the world. You will build and maintain excellent working relationships with your partner schools, supporting them to make the most of the Unifrog platform. Partnerships and solutions focused, you will make sure that all interactions with Unifrog are prompt, positive, and successful.
You will cover the schools in your region, with possible opportunities for international travel for school visits or conferences once a year.
Your key responsibilities will include:
- Being the first point of contact for our international partner schools in the region.
- Working with your partner Area Manager to improve Unifrog engagement across the region and making sure schools are making the most of the platform.
- Monitoring, auditing, and analysing usage across partner schools, identifying schools that need additional support to use the platform effectively.
- Providing resources and strategies to partner schools to maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
- Delivering targeted training sessions for partner schools via workshops and webinars. This could be a video meeting with a counselor, a webinar with lots of teachers attending from around the world; or an in-person visit to one of our partner schools subject to travel restrictions.
- Onboarding new schools that join us. You will make sure that they are properly set up on our platform and have a strong plan in place so that they and their students can get the most out of Unifrog.
- Responding to queries and troubleshooting issues and providing on-the-spot support via phone, email, and video calls.
- Proactively working to foster a sense of community amongst our Unifrog partners.
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What we’re looking for
Essential:
- Strong communication skills – ability to articulate ideas clearly and concisely over email, phone, and on video calls.
- Track record of strategic relationship management and excellent customer service.
- Active listening and objection handling skills.
- Data literacy and data analysis.
- Global mindset, adaptability, and being flexible to different time zones and communication channels.
- Critical thinking, problem-solving skills, and the ability to find solutions to queries independently.
- Confident working independently but happy to ask for support when it’s needed.
- Extremely well organised, with a keen attention to detail.
- Proactive attitude and willingness to get stuck in.
Desirable:
- A background and interest in education.
- Account management experience.
- For the Europe IPL role: Spanish language proficiency.
You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you, you love building relationships, and you’re an energetic person who is willing to learn, then we’d love to hear from you.
Working together
You’ll work alongside the Area Manager for your region as well as colleagues in our International Partnerships team and the wider International schools team. You’ll be line managed by our International Partnerships Manager (London-based).
Benefits
On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:
- Mission focussed: Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
- Growing company: Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
- Growing individually: Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
- Have impact: Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details:
We are recruiting for two roles:
- IPL (Europe) - permanent / full time
- IPL (MENA) - 12 month FTC maternity cover / full time
IPL (Europe): Normal working hours are 9am - 5pm, Monday to Thursday, and 9am - 4.30pm on Friday. (Sometimes you may be required to start earlier or finish later).
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IPL (MENA) maternity cover: Normal working hours are 7am - 3pm, Monday to Thursday, and 8am - 3.30pm on Friday. (Sometimes you may be required to start earlier or finish later).
- £38,332 per annum plus team commission (OTE: £43,000).
- Grade B.
- 28 days paid holiday per year (plus bank holidays).
- Work remotely in the UK or flexibly from our London or Edinburgh office.
Start date: as soon as possible, though we will be flexible for the right candidate.
If you require reasonable adjustments, or want to discuss any details about the role before applying please contact recruitment@unifrog.org
We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 9:00am (BST) on Wednesday 30th September 2026.
Stage 1: Application form (~1 hour)
Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
- With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
- Tell us about a time when you had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)
Stage 2: Phone task (15 minutes)
Stage 3: Video call interview (1 hour)
- Short demonstration of a Unifrog tool (resources will be provided) (10 minutes)
- Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (50 minutes)
Phone interviews will be held throughout the application window. Video call interviews will be held w/c 12th October 2026.
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI-generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring. You can find more details and our full policy on AI in applications here.
Inclusion and diversity at Unifrog
How we communicate
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
Embedded EDI
As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
To make sure everyone’s voice is heard and
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