Office for National Statistics
International Passenger Survey Interviewer - Manchester
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Job Summary
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.
Social Surveys Directorate (SSD)
The SSD is the largest directorate in ONS, comprising 2000 colleagues, including the Field Communities, split across six divisions:
- Social Surveys Field Collection (SSFC)
- Social Surveys Telephone and Ports Collection (SSTPC)
- Social Surveys Research and Production (SSRP)
- Social Surveys Strategy, Research and Innovation (SSRI)
- Social Surveys Transformation (SST)
- Social Surveys Central Division (SSCD)
Job Description
The International Passenger Survey Interviewer position sits within the Social Surveys Telephone and Ports Collection (SSTPC) division, which encompasses the International Passenger Survey community, based at airports, seaports, and international train stations across the UK, and the Telephone Operations community, based within ONS HQ offices.
In this vital role, you'll be at the frontline of data collection, conducting interviews with departing passengers to gather essential information for the International Passenger Survey. This survey provides critical insights into travel patterns, tourism spending, and migration flows that directly influence government policy and economic planning. At ONS, we're committed to creating an inclusive workplace where diverse perspectives strengthen our work. Your contribution will help produce the official statistics that guide important decisions affecting millions of lives across the UK, making this a truly meaningful career opportunity.
Responsibilities
- Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.
- Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point.
- Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.
- Be punctual, ensuring shift start times are met.
- Build effective relationships with airport/port staff to enable co-operation necessary for effective data collection.
- Collect and transmit high quality data within agreed timeframe and following agreed protocols.
- Be proficient in the digital technology and corporate systems required for your role.
- Take responsibility for your breaks, ensuring data collection is not compromised.
- Complete the administrative tasks required for your role as detailed.
- Buddy new interviewers as required, helping them settle into the environment and reach required standards.
- Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression.
- Provide constructive feedback to your managers to help the operation and structure perform more efficiently.
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Person Specification
Essential Criteria
- Strong interpersonal and communication skills with the ability to engage professionally with diverse members of the public.
- Demonstrated ability to follow detailed instructions and record information accurately.
- Self-motivated and disciplined approach to independent working in a public-facing environment.
- Proficient in the use of tablets and smartphones as these will be used within your work.
Licences
- Must hold a valid full driving licence with access to a vehicle and appropriate business insurance due to regular travel requirements between sites.
Behaviours
- Communicating and Influencing
- Working Together
Salary and Benefits
- Alongside your salary of £16,541, the Office for National Statistics contributes £4,791 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Inclusion & Accessibility
- At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
Selection Process Details
- This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Visa Sponsorship
- ONS is unable to offer visa sponsorship for this role. Applicants must have a valid right to work in the UK when employment commences.
Right To Work And Nationality Requirements
- To work at ONS, applicants must meet the Civil Service nationality requirements, satisfy UK right to work requirements and, where applicable, meet the relevant security clearance requirements.
Background Checks
- This role requires you to obtain an Airside ID security pass from the Security ID Unit at your base site, as well as from any residual sites you may be required to work at.
Training Requirements
- Your first week of employment will be based at your designated base site or an associated residual site if required. You will then be required to complete an IPS Interviewer Training course in your second week.
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Security
- Successful candidates must undergo a basic (or equivalent) criminal record check.
- People working with government assets must complete baseline personnel security standard checks.
Nationality Requirements
- This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
- The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
- The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
- The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
- This vacancy is part of the Great Place to Work for Veterans initiative.
Contact Point for Applicants
- Job Contact:
- Name: Field Recruitment
- Email: Field.Recruit@ons.gov.uk
- Recruitment team
- Email: Field.Recruit@ons.gov.uk
Further Information
- If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Recruitment.complaints@ons.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
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