Slaughter and May
International Referrals Administrator
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Role overview
We are recruiting for an International Referrals Administrator in Business Services.
This is an excellent opportunity for a graduate with an interest in international relations to join a leading international law firm. The role supports the firm's international relationship-building activities, principally with strategic referral partners (law firms around the world), working closely with fee earners and colleagues across the firm.
The successful candidate will play an important role in collecting, maintaining and analysing referral and relationship data, helping the team track activity, identify trends and support strategic decision-making. This role enables the development of valuable skills in stakeholder engagement, data management and relationship intelligence.
The successful candidate will report directly to a senior member of the team who specialises in International Relations.
Key responsibilities
The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm.
- Recording and updating key information in respect of international clients and matters – with a particular focus on referral information – in the central client relationship management system, matter intake system, team trackers, document/email management system and mailbox folders.
- Liaising with fee-earners to obtain valuable information in relation to international clients and matters – in particular referral information - and then recording this in a systematic and consistent way, so that it can be easily accessed and analysed.
- Producing reports which present the information collected and recorded, ready for deeper analysis.
- Working closely with members of the team to help support the provision of robust referral suggestions.
- Feeding into best practice guides and training in respect of how information related to international clients and matters is collected and recorded.
- Taking part in systems testing and being the point of contact for queries on these systems.
- Wider information-tagging and cleansing tasks to maintain the quality of international client and matter information.
- Providing additional support to members of the team when larger data sets need to be sourced; extracted from; and/or uploaded onto, the client relationship management system, team trackers, document/email management system and mailbox folder.
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Candidate profile
Candidates for this position must have:
- A genuine interest in international relations and international relationship management.
- Strong academic ability, intellectual curiosity and a proactive approach to learning.
- High levels of attention to detail and accuracy.
- Excellent written communication skills, including the ability to present information clearly and concisely.
- Excellent verbal communication skills, with the confidence to seek and gather information from a range of stakeholders.
- Strong IT skills, including knowledge of Microsoft Office applications.
- An aptitude for working with data and information, identifying trends and maintaining accurate records.
- The ability to quickly learn new systems, processes and technologies, including AI-enabled tools.
- Strong organisational skills, with the ability to manage multiple priorities and deliver high-quality work.
- An analytical mindset, together with a willingness to suggest process improvements.
- An enthusiastic, positive and professional approach, with a genuine desire to develop a career in a business-facing environment.
- The ability to work collaboratively and contribute to an inclusive team culture.
- A high level of professionalism, integrity and discretion
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We are a Disability Confident Committed employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum or essential criteria for our Business Services roles. If you would like to apply through the Disability Confident 'Offer An Interview' commitment, please apply via our online application form and not via LinkedIn. You are disabled under the Equality Act 2010 if you have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities. For more information about the Disability Confident scheme, please see the government website here.
We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.
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