Learning Resources (UK)
International Sales Coordinator
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Welcome to Learning Resources
Welcome to Learning Resources, where learning is where we play. Learning Resources Ltd., founded in Kings Lynn in 1994 to support the European, Middle Eastern, African, and Indian markets, is part of Learning Resources® Inc., a US-based, family-owned company that has been helping parents and teachers inspire generations of amazing kids since 1984.
From ABCs and 123s to fine motor development and STEM exploration, our educational toys give children the building blocks they need to thrive and to develop a lifelong love of learning.
We’re committed to the personal and professional growth of our employees, fostering a diverse and creative culture supported by a competitive benefits package. We’re proud to be accredited as a Great Place to Work.
Come and join our award-winning team today!
Team & Position Description
The International Sales Executive plays a critical role in achieving regional sales targets by managing assigned accounts, identifying new business opportunities, and supporting key accounts in collaboration with the Senior International Sales Manager (SISM). This role demands a performance-driven mindset, passion for international business, and strong cross-functional collaboration with sales, marketing, and customer service teams. The ideal candidate is motivated by results and thrives in a fast-paced, target-oriented environment.
What You Will Do Day To Day (responsibilities)
- Support and manage accounts, taking responsibility for all T2 accounts and selected key T1 toy accounts, working closely with the SISM to respond to client inquiries, resolve issues, and ensure high satisfaction and retention.
- Support Head of Sales with pet category accounts across all territories, dedicating focused time (up to 20% of the weekly workload) to drive performance, maintain relationships, and identify growth opportunities within this segment.
- Stay closely aligned to the 3-year sales plan, ensuring a clear link between daily actions and long-term growth targets.
- Develop and execute account plans, maintain regular customer communication, and deliver targeted sales and marketing initiatives to meet sales objectives.
- Proactively prospect new customers in assigned territories, build pipelines, and convert leads to long-term clients.
- Conduct ongoing market and competitor research. Apply insights to guide product recommendations, range selections, and strategic account planning. This will allow the development of a working knowledge of your markets, customers, competitors, and product ranges to assist with range selections, account management and problem solving.
- Prepare timely, accurate internal reports and external presentations using Microsoft Office tools. Respond to requests with actionable and concise updates.
- Represent the company at international trade shows and events. Engage with prospects and customers and follow up with all contacts promptly post-event.
- Work closely with the Customer Service and Sales Support teams to ensure exceptional service delivery across accounts and maintain operational excellence.
- Deliver monthly POS data from key customers.
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Performance KPIs
- Achieve at least 90% retention of all assigned accounts while delivering a minimum of 12% year-on-year sales growth across their portfolio.
- Timely and effective communication is critical, with a target of responding to at least 95% of customer and prospect inquiries within 48 hours.
- To support strategic decision-making, the executive will submit comprehensive market insights and competitor analysis on a quarterly basis and is expected to maintain complete accuracy in all product recommendations and range selections.
- To support the SISM in achieving the team sales budget, all requests should be responded to within 48 hours or by the requested delivery date.
- All internal and external sales reports must be delivered on time and 100% of trade show leads should be followed up within 2 weeks to ensure timely engagement and conversion opportunities.
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Requirements/Ideal Attributes
- Language Skills: Proficiency in French is highly desirable.
- Education: A degree in International Trade, Business, Marketing, or a related field is preferred.
- Experience: Prior experience in international sales is desirable.
- Communication: Strong verbal and written communication skills are required for working with customers, colleagues, and stakeholders.
- Attention to Detail: Ability to maintain accurate and up-to-date customer information.
- Team Collaboration: Proven ability to work cross-functionally to support smooth operations and timely shipments.
- Technical Skills: Proficient in CRM systems (D365 preferred) and Microsoft Office, particularly Excel and PowerPoint.
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