HM Revenue & Customs
Interventions Lead
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About The Job
Job summary
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Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre.
The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention.
Job Description
We are seeking an Interventions Lead to play a critical leadership role within HMRC's expanding Fraud Prevention Centre (FPC), shaping and directing how interventions are prioritised, coordinated, and governed across the organisation.
This role sits at the heart of HMRC's fraud response capability, with responsibility for setting direction, establishing control frameworks, and assuring the effectiveness of intervention activity at a national level. You will lead the strategic coordination and deconfliction of interventions, ensuring resources are optimised, risks are actively managed, and activity delivers maximum impact.
You will operate with a high degree of autonomy, making complex, risk-based decisions with organisational significance, often under time pressure and in sensitive contexts. The post holder will provide authoritative advice to senior leaders and influence cross-HMRC activity, ensuring interventions align with departmental priorities, legal frameworks, and risk appetite.
A key part of the role is leading and communicating across boundaries, influencing senior stakeholders and building alignment across operational, technical, policy, and legal teams. You will work at pace, often in sensitive contexts, providing clear and authoritative advice to senior leaders.
This is a high-profile leadership role within HMRC's fraud prevention strategy, focused on disrupting identity-related fraud through an intelligence-led, system-wide approach.
Please refer to the following links for further information:
Person specification
- Set strategic direction for intervention activity across HMRC, ensuring alignment with departmental priorities, risk appetite, and fraud strategy.
- Own and lead the deconfliction framework, establishing governance, standards, and decision-making thresholds to ensure a single, coherent approach to intervention activity.
- Exercise senior decision-making authority on prioritisation, escalation, and resource allocation, balancing operational pressures with strategic risk considerations.
- Provide expert advice to senior leaders, including Directors and SCS, on intervention strategy, risks, and emerging threats.
- Lead cross-directorate collaboration, influencing stakeholders to align activity and resolve competing priorities in complex and ambiguous environments.
- Drive continuous improvement, identifying systemic issues and leading the development of enhanced frameworks, tools, and ways of working.
- Oversee incident response at a strategic level, ensuring effective governance, coordination, and lessons learned are embedded across HMRC.
- Develop and maintain strong partnerships, both internally and externally (e.g., law enforcement, other government departments), to strengthen collective fraud response.
- Translate intelligence and analysis into strategic insight, shaping proactive interventions and longer-term prevention approaches.
- Assure performance and impact, setting metrics and using data to evaluate effectiveness and inform senior-level reporting.
- Lead and develop capability, providing direction, coaching, and leadership within the FPC and wider intervention community.
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Essential Criteria
- To hold, or be willing to work towards CISMP
- Proven leadership experience in managing complex operational or incident response-based activity within HMRC or a comparable regulatory or enforcement environment.
- Strong strategic decision-making capability, with experience balancing risk, resource, and organisational priorities.
- Demonstrable experience of designing and leading deconfliction or governance frameworks, including resolving high-impact conflicts and setting clear rules and thresholds, ensuring clarity, consistency and accountability.
- Exceptional stakeholder management and influencing skills, with the ability to operate credibly at senior levels and drive alignment across organisational boundaries.
- Advanced analytical capability, including interpreting complex intelligence and translating it into strategic decisions and actionable outcomes.
- Excellent communication skills, with the ability to brief and advise senior audiences clearly and persuasively.
- A strong understanding of legal and regulatory frameworks relevant to intervention activities such as data protection, necessity and proportionality, our investigatory powers and have experience of applying these.
- Proven ability to lead through ambiguity, adapt to evolving threats, and deliver at pace in high-pressure environments.
Desirable Criteria
- Counter Fraud Profession (CFP) accreditation or equivalent.
- Strong understanding of fraud prevention, security operations, or enterprise risk management.
- Experience shaping or delivering fraud strategy, policy, or large-scale operational responses.
- Advanced data analysis capability (e.g., Excel, Power Query, or analytical tools).
- Knowledge of identity fraud threats and the evolving external risk landscape.
- Experience working with external partners (e.g., law enforcement, cross-government bodies).
- Strong understanding of HMRC governance, compliance frameworks, and risk appetite.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Telford Plaza, Telford - moving to Parkside Court, Telford
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Leeds Location
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Technical Skills
We'll assess you against these technical skills during the selection process:
- Managing complex operational or incident response-based activity
- Demonstrable experience of designing and leading deconfliction or governance frameworks
Benefits
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our [candidate guidance](opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using [Success Profiles](opens in a new window), and will assess your Strengths, Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences. Your CV should cover your last 3 roles. Give a brief summary of what you delivered, any key achievements and experience and qualifications in each role (max 100 words per role).
- A 1000-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.
- Separate 250-word statements addressing the Technical Skills required for this role - Managing complex operational or incident response-based activity & Demonstrable experience of designing and leading deconfliction or governance frameworks.
Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV, your Personal
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