GoHenry
Invest Operations Associate
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GoHenry Investment Operations Assistant
GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns.
Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood.
We are looking for an Investment Operations Assistant to play a vital role in supporting our daily investment operations, delivering exceptional service to both our customers and internal teams while ensuring process compliance within a regulated environment. Based in our Farnborough office (37.5 hours/week, Monday–Friday, 9:00am–5:30pm with bank holiday rotation), this position offers an exciting, hands-on opportunity to help empower future generations with financial literacy.
What you will do at GoHenry:
- Support daily operations: Report directly to the Investment Ops Team Leader, managing account queries, executing daily account tasks, and assisting both new and existing account holders.
- Manage finance partnerships & products: Provide timely weekly updates to our finance partners and process the transfer and rejection of financial products.
- Drive query resolution: Proactively chase open queries across departments, keep communication channels up to date, and liaise with customers on internal escalations.
- Ensure due diligence & compliance: Onboard new Special Accounts following strict due diligence protocols, while keeping all team processes and procedures accurate and compliant.
- Serve as a trusted point of contact: Be an accessible, visible resource for answering questions across internal departments and external service providers.
What you will bring to GoHenry:
- Industry & regulatory knowledge: Basic understanding of investments (ideally stocks and shares ISAs) alongside prior experience working in a regulated financial environment.
- Technical proficiency: Hands-on experience using Microsoft Office or Google Suite tools to build clear reports and documentation.
- Communication & diplomacy: Excellent interpersonal skills with the ability to communicate with clarity, empathy, and tact across diverse stakeholders.
- Problem-solving mindset: Strong analytical skills to assess complex situations, stay calm during high-pressure moments, and implement effective solutions.
- Self-starter attitude: High motivation to take ownership of tasks, welcome feedback, collaborate proactively ("How can I help?"), and drive continuous improvements.
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What’s in it for you?
All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), and great company events local & abroad!
Other Offers:
- GoFlex: Work from Home, Office, or a mix of both (up to 2 days WFH per week following successful completion of probation)
- Salary: £26,000 per annum + Benefits
- Your Birthday Day off
- 25 days annual leave, in addition to 8 UK bank holidays
- An excellent Induction & onboarding program with concentrated 6–10 week training, ongoing learning & development, transferable skills building, and support for certified qualifications
- A choice between Bupa Health Cash Plan or Bupa Private Medical
- Death in service – 4x your annual salary from month 1
- Physical and Mental Wellbeing support and platforms for you and your family, plus daily office breakfast and snacks!
- Family-friendly leave policies
- Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
- Paternity leave – 4 weeks full pay after probation
- Salary Sacrifice options
About GoHenry
We’re on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life.
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What’s in it for you?
All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), and great company events!
Plus:
- GoFlex - Work from Home, Office, or a mix of both
- Your Birthday Day off
- Excellent Induction & onboarding programme with ongoing learning & development throughout your career
- A choice between Bupa Health Cash Plan or Bupa Private Medical
- Death in service – 4x your annual salary from month 1
- Physical and Mental Wellbeing support and platforms for you and your family
- Family-friendly leave policies
- Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
- Paternity leave – 4 weeks full pay after probation
- Salary Sacrifice options
Our work to empower the next generation has been recognised dozens of times since 2012.
Most recently:
- Our Money Missions were named ‘Best Financial Education Journey’ in the 11:FS Pulse 2026 annual report
- We won Finder’s ‘Best Kids' Card Provider’ in 2025
- We won City AM Dragon Awards ‘Leadership in Financial Literacy’ award in 2024
- We were named in the Top 100 Most Loved Workplaces in the UK in 2023
- We won the Tech for Good award at the Better Society Awards 2023
- GoHenry kids have donated over £770,000 of their own money to NSPCC via their GoHenry accounts
But we want to go much further, and that’s why we need you.
GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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