The Insolvency Service
Investigation Support Officer – Midlands & West
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Birmingham, Cardiff, Exeter and Nottingham
Job Summary
The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Investigation Services, which sits within the Agency's Enforcement Group, delivers a range of enforcement activities, both civil and criminal in nature, to support fair and open markets. We do this by effectively enforcing the statutory company and insolvency regimes, maintaining public confidence in those regimes, and reducing the harm caused to victims of fraudulent activity and to the business community.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
Job Description
As part of the Enforcement Group Directorate, the Investigation Team (Midlands & West) has two opportunities available, with successful candidates based in either Birmingham, Nottingham, Cardiff or Exeter.
These varied and rewarding roles are essential to the effective delivery of investigation work. You will provide professional administrative support to technical colleagues handling both civil and criminal investigations, while also contributing to the efficient management of team inboxes.
Responsibilities
The Investigation Support Officers will:
- complete initial administrative actions on investigations, maintaining accurate records and comprehensive case notes to support ongoing enquiries
- provide administrative support to technical staff undertaking civil and criminal investigations, including urgent and ad hoc tasks within specified timescales
- carry out first-line analysis of information and data, including HMRC ledgers and bank statements, using specialist software and systems
- manage outstanding actions and correspondence, including drafting letters from templates, issuing reminders, and updating case management records
- follow up enquiries and correspondence by telephone and in writing, ensuring timely responses and effective communication with stakeholders
- monitor and manage team mailboxes, responding to routine enquiries and escalating matters where a more detailed response is required
- support the planning and delivery of meetings, video conferences and events, including the preparation of agendas, papers, action logs and supporting documentation
- undertake general administrative duties to support the effective operation of the Directorate, including occasional reception duties and travel to support technical staff where required
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The above list is not exhaustive, and some duties may not apply to all roles.
Person Specification
The Essential Skills For This Role Are
- good organisational skills, including the ability to work well under pressure and deliver to timescales
- good interpersonal and influencing skills
- flexibility and the ability to adapt in a fast-paced environment with frequently changing/conflicting priorities
- the ability to see the wider impact
- building and maintaining great working relationships with key stakeholders at all levels of the organisation
- working collaboratively to achieve shared outcomes
- good written and verbal communication skills
- excellent customer service skills and delivery focus
- a good working knowledge of Microsoft Office software packages, including Word, Excel, PowerPoint and Adobe
- the ability to learn to use in house IT systems including the document management system
- the ability to work in a busy and pressured environment, often to tight or conflicting deadlines
- an awareness and interest in insolvency and associated legislation
- a commitment to building continuous improvement practical knowledge as well as a general commitment to Continuous Professional Development
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Working Together
Salary and Benefits
Alongside your salary of £26,670, Insolvency Service contributes £7,726 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:
- flexible working arrangements and flexi-time
- full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
- in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
- competitive maternity, paternity and parental leave
- 5 days paid leave for learning and development
- 5 days paid for volunteering
- a Cycle to work scheme
- staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
As part of the sift process, you will be asked to complete:
- Online Tests
- Personal Statement
- Behaviours
- Behaviour 1 – Managing a Quality Service
Before submission of your application, you will be invited to complete a Civil Service Verbal Test and Civil Service Numerical Test.
Please complete the online tests as soon as possible (or no later than 48 - 72 hours of the application closing date, is recommended), the closing date for the tests is 23:55 on 19/10/2026. If you fail to complete the online tests before the deadline your application will be withdrawn. Guidance for the tests will be available when you are invited to take the tests. The tests are administered online and accessed via the CS Jobs website.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You will be directed to the Talogy - True Talent – Scheduled Maintenance Window Webpage for online tests during an outage.
Our online test supplier will be performing scheduled maintenance between 4pm and 7pm on 11th October 2026. You will be unable to access tests during this period.
If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.
Your personal statement should be no more than 500 words and must demonstrate how your personal skills, qualities, and experience align with the requirements of the role. Please ensure your statement references the essential criteria outlined in the person specification.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement, assessing candidates against the essential criteria. Only those who meet the essential criteria at this stage will proceed to a full assessment of their application. If a candidate does not meet the minimum requirements during the initial sift, the remainder of their application will not be reviewed. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
Where high volumes of strong applications are expected or received, we may raise the ‘benchmark’ minimum score required at the sift stage. If a high volume of candidates meet the benchmark score, we may further raise the score required for interview selection. Scores will be applied fairly and consistently. Applicants eligible under a recruitment scheme may, where appropriate, continue to be considered against the agreed ‘benchmark’ score, to support the purpose of the scheme.
If successful at the sift stage, at interview, you will be assessed on the following:
- Behavioural Competencies - assessed through:
- Behaviour 1 – Managing a Quality Service
- Behaviour 2 – Delivering at Pace
- Behaviour 3 – Working Together
- Strengths
Expected Timeline (Subject to Change)
- Sift – w/c 19 October 2026
- Interview – w/c 2 November 2026
Location - MS Teams
Your interview will either be conducted face to face or by video. You will be notified of this if you are selected for interview. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Visa Applicants
To sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa applicants.
Queries and Support
When contacting us or the Government Recruitment Service (GRS) using the contact details at the bottom of this advert, please include the 6-digit Vacancy ID, job title, your full name and, where applicable, your 8-digit Applicant ID in the email subject line. This will help us process your enquiry more efficiently.
Hybrid Working
Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.
Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location