Investigator Management

• Lead and manage the panel of consultant investigators, providing direction, performance oversight, and professional development.
• Recruit additional investigators to maintain appropriate breadth of specialist skills across workplace, whistleblowing, fraud, governance, regulatory, and safeguarding matters.
• Manage consultant onboarding, compliance, and ongoing panel standards in line with Safecall's requirements.
• Build capability and succession within the investigations function, fostering a collaborative and high-performing team culture.
• Support the adoption of emerging technologies and AI-assisted investigation techniques, ensuring team capability develops alongside evolving industry practices.

Commercial and Client Engagement

• Work with Business Development, Account Management, and Enterprise Management teams on new investigation leads, proposals, and contracts.
• Meet prospective and existing clients where required, presenting Safecall's investigations capability with credibility and confidence.
• Act as Safecall's subject matter expert on workplace investigations, supporting sales activity, proposals, webinars, roundtables, and thought leadership.
• Act as the senior escalation point for complex, sensitive, or high-risk client matters.
• Ensure clients receive regular and effective communication throughout each investigation, and support the Account Management team in resolving billing queries, scope, or fee disputes.
• Confirm accurate case and time data to support invoicing, escalating disputes to the Strategic Relationship Director where appropriate.

Quality, Compliance, and Continuous Improvement

• Maintain and continuously improve quality control systems, investigative methodologies, and operational processes across the function.
• Monitor service performance, investigator utilization, and quality standards, implementing corrective actions where required.
• Ensure compliance with all relevant legal, regulatory, and data protection requirements, including the secure handling of sensitive and confidential information.
• Ensure technology and AI adoption aligns with ethical, legal, and regulatory requirements.
• Maintain awareness of developments in legislation, regulation, and best practice relevant to workplace investigations.

Reporting and Systems

• Provide regular MI and reporting on case volumes, investigator utilization, pipeline, quality, and operational performance to the Strategic Relationship Director.
• Support forecasting, capacity planning, and resource allocation across the function.
• Contribute to the ongoing development of systems, reporting frameworks, and management information.

Essential Knowledge, Skills & Experience

• Significant experience of conducting and managing workplace investigations across a range of matter types, including conduct, grievance, whistleblowing, fraud, and regulatory investigations.
• Proven ability to lead and manage teams or panels of investigators, including work allocation, performance management, and quality assurance.
• Strong understanding of employment law, regulatory requirements, and data protection obligations as they relate to workplace investigations.
• Experience of developing operational processes, quality frameworks, and governance arrangements.
• High standard of written English, with the ability to produce and review clear, structured, and legally robust investigation reports.
• Excellent organizational and case management skills, with the ability to oversee multiple investigations simultaneously.
• Strong commercial awareness and understanding of professional services delivery, billing, and resource management.
• Ability to balance strategic thinking with hands-on operational delivery in a growing business.
• Experience of case management or investigations management systems is desirable.
• Background in professional services, HR consultancy, law enforcement, legal, or regulatory environments is advantageous.

Your Reward

• Competitive salary with a performance bonus scheme
• Generous pension contribution
• Full healthcare cover
• Health cash plan
• Life assurance
• Buy/sell annual leave scheme

Additional Information

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve, and have fun playing their part in building the culture that’s fueling our growth.

LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted.

Please note that we have a thorough referencing process, which includes credit and criminal record checks.

If you’d like to find out more about LawDeb and our open vacancies, please contact our careers team on careers@lawdeb.com.