WHSmith
Investigations Ofiicer
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PLEASE NOTE
As part of our organisational changes, our ongoing structure and roles continue to be reviewed. While this role is being advertised, circumstances may change and the role could be withdrawn/amended.
At WHSmith our people are at the heart of everything we do – the ones who go the extra mile for our customers and enable our growth. That’s why our Profit Protection Team is passionate about protecting company assets, profitability and reputation through professional investigations into theft, fraud, misconduct and policy breaches. As an Investigations Officer you will conduct evidence-based investigations, deploy authorised covert surveillance equipment and analyse data to identify losses and emerging risks.
What you will be doing
- Conduct investigations into theft, fraud, cash and stock losses and misconduct
- Support FLT and Stores to conduct investigations, supplying data and insight
- Act as SME for stores in completing investigations ensuring completed in line with policy & best practice
- Manage cases from referral to outcome including evidence gathering and reporting
- Monitor authorised covert surveillance equipment
- Analyse loss, transaction and exception data to identify risks and trends
- Support disciplinary processes and present investigation findings
- Partner with operational leaders, HR, Police and airport stakeholders
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What we are looking for
- Experienced investigator within retail, profit protection, law enforcement or similar environment
- Strong interviewing, evidence gathering and report writing skills
- Able to analyse operational and financial data
- High integrity, discretion and professionalism
- Confident stakeholder manager and communicator
- Full UK Driving Licence and willingness to travel
How we reward our teams
- Hybrid Working Model from home and in the office
- 4pm Friday Finish
- Flexible Working
- 25 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
- Family Friendly Leave
- Company Pension scheme
- Annual Bonus based on company and personal performance
- Competitive Salary and Car Allowance
- Private Medical
- Cycle to work scheme
- Staff Discount Card for railway stores (subject to policy)
About us
Celebrating 230 years, we’re proud to have grown into a globally recognised brand present in over 30 countries – the air of familiarity people love and trust on their journey. As a diverse group of over 11,000 colleagues, we’re all on the same journey to a better business through our commitments to our planet, people and the communities we serve.
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For WHSmith Europe, our mission is simple – to create value for our stakeholders by providing a platform for global brands across airports, hospitals, rail stations and other markets. The Profit Protection team helps create a safe, secure and compliant environment while minimising losses and supporting operational excellence. This role is field based across the UK.
We’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you—you’re welcome here.
We’re also open to flexible working where possible, so if that’s something you need, let’s chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
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