HSBC Global Services Limited
Investment Operations Support
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Investment Operations Support within our Global Asset Management business to play a key part in keeping our UK investment proposition running smoothly day-to-day. You’ll provide high-quality operational support to our Front Office and wider business, ensuring accurate data in core systems, effective market/instrument trading capability, and prompt resolution of daily operational queries. You’ll also help identify control gaps and opportunities to simplify and strengthen our Middle Office framework—working closely with internal stakeholders and external service providers to deliver a robust, client-focused operation.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
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In this role you’ll:
- Provide business-as-usual operational support across all UK fund ranges and Institutional Business managed by Asset Management EU (AMEU).
- Act as a key point of support for Fund Manager queries, including corporate actions, income/payments, fees, fund administration, trade queries, and reconciliations.
- Partner with internal teams and external providers (e.g., custodian/middle office/back office) to investigate issues and drive timely resolution and escalation where required.
- Support account and mandate transitions, including account openings, transfers, in-specie events, and fund realignments, coordinating across relevant parties.
- Maintain high service standards for Front Office stakeholders, ensuring outputs meet regulatory, audit, and internal control expectations.
- Identify operational weaknesses and improvement opportunities, including assessing tasks performed onshore vs offshore and recommending efficiency and simplification options.
To be successful in this role you should meet the following requirements:
- Broad knowledge of investments with strong operational experience across trade lifecycle activities such as trade settlement, reconciliations, income events, and corporate actions. Asset Management experience would be desirable.
- Strong communication and relationship-building skills, with the ability to work confidently with stakeholders at all levels, internally and externally.
- Experience working with third-party providers such as custodians, transfer agents, middle office providers, and fund accountants (desirable).
- Good understanding of operational risk and controls, with a proactive approach to issue management, reporting, and escalation.
- Comfortable working in a matrix organisation, balancing priorities while maintaining a high standard of delivery.
- Good technology and process mindset; Bloomberg familiarity is desirable but not essential.
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Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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