Pension Insurance Corporation plc
Investment Platform Services Manager
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Job Description: Investment Platform Services
We are seeking a collaborative and influential professional who can effectively partner with Investments, Investment Operations, and the IT & Data Office to secure stakeholder alignment and deliver enhancements to systems, processes, and technology.
Act as the accountable business owner for investment platform services, ensuring platform capabilities, governance, and support models remain aligned to PIC's strategic objectives. Provide leadership and direction across platform-related initiatives, ensuring business priorities are understood, appropriately governed, and successfully delivered. Drive continuous optimization of platform capabilities, operating models, and user adoption to maximize value realized from strategic technology investments. To apply knowledge and insights concerning the investment activity and how this impacts our policyholders. To deliver strong business outcomes relating to capital, profitability, the Company brand, and market reputation while achieving positive outcomes to our policyholders, shareholders, and colleagues on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role.
Specific Accountabilities
- Platform Expertise and Support: Act as the recognized authority for investment platform services, providing strategic direction, expert guidance, and decision support on platform-related matters across the organization.
- Stakeholder Engagement: Lead engagement with senior stakeholders across Investments, Operations, Technology, Data, and Change to establish priorities, resolve conflicts, and drive alignment on platform strategy and roadmap decisions.
- Risk and Control Awareness: Own and oversee platform-related operational, regulatory, and delivery risks, ensuring appropriate controls, governance, escalation, and remediation activities are implemented.
- Solution Design and Value Realisation: Lead the evaluation and prioritization of platform opportunities, ensuring investment in platform enhancements delivers measurable business value and supports strategic objectives.
- Change Enablement: Represent Investment Platform Services within strategic change initiatives, providing leadership, governance, and decision-making to ensure successful delivery and business readiness.
- Vendor Relationship Management: Own strategic relationships with the platform providers, overseeing the resolution of issues, tracking enhancement requests, and ensuring alignment on roadmaps, upgrades, and contractual commitments.
- Continuous Improvement: Contribute to the ongoing improvement of platform usage, support processes, and internal knowledge-sharing. Promote a culture of curiosity, accountability, and innovation within the team and across the business.
- Reporting and Insight: Provide strategic reporting, recommendations, and insights to governance forums and senior leadership, supporting informed decision-making and prioritization.
- Leadership and Influence: Coach and support colleagues, helping build organizational capability and platform expertise.
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Requirements
Knowledge
- Good working knowledge of various asset classes, including Fixed Income and Derivatives.
- Deep expertise in investment platforms, particularly BlackRock Aladdin, with the ability to advise senior stakeholders on platform strategy, capabilities, limitations, and roadmap opportunities. Experience with Finbourne LUISD and/or Murex is advantageous.
- Strong working knowledge of investment processes and platforms (e.g., order management, portfolio construction, trading, compliance, settlements, reconciliations, corporate actions).
- Knowledge of the relevant regulatory environment (PRA and FCA).
Skills
- Ability to operate as the recognized authority for investment platform services, balancing business priorities, risk, cost, and strategic objectives.
- Strong analytical and problem-solving skills.
- Excellent communication skills across multiple audiences.
- Demonstrated ability to influence senior stakeholders, challenge constructively, and secure alignment across Investments, Operations, Technology, Change, and third-party providers.
- High level of organization and self-motivation.
- Able to move between strategic thinking and hands-on delivery.
- Comfortable working independently, collaboratively, and on multiple initiatives.
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Experience
- Proven experience leading cross-functional initiatives involving Investments, Operations, Technology, Data, and Change teams.
- Experience delivering enhancements or solutions on investment platforms.
- Experience managing strategic vendor relationships and influencing supplier roadmaps to deliver business outcomes.
- Experience translating business needs into system or process solutions.
- Experience presenting recommendations, risks, and progress updates to governance forums and senior leadership.
- Experience in regulated environments, ideally in financial services or insurance.
DEI at PIC
At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds, and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard, and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognize there's work ahead, and we remain dedicated to listening, learning, and evolving together.
Benefits
In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme, and much more.
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