Network Plus
Invoice Query Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Department: Finance
Location: Worsley Compensation: £26,437 - £28,500 / year
Description
The Invoice Query Clerk is responsible for investigating, managing, and resolving supplier invoice queries to ensure invoices can be processed accurately and paid within agreed terms. The role acts as a key link between suppliers, Accounts Payable, Procurement, Supply Chain, and operational teams, ensuring timely resolution of discrepancies while supporting continuous improvement across the Purchase-to-Pay process.
Key Responsibilities
-
Invoice Query Management
- Receive, log, and prioritise invoice queries from suppliers, Accounts Payable teams, and internal stakeholders.
- Investigate invoice discrepancies including:
- Missing purchase orders
- Incorrect pricing
- Quantity variances
- Goods receipt issues
- Approval queries
- Track all queries through to resolution and maintain accurate records.
- Ensure service levels and resolution times are achieved.
-
Supplier & Stakeholder Communication
- Build professional and effective relationships with suppliers and internal departments.
- Act as the primary contact for invoice-related queries.
- Communicate regularly with suppliers regarding query status and expected resolution times.
- Escalate complex or aged queries where necessary.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Process Resolution
- Work closely with Procurement, Supply Chain, Operational Teams, and Accounts Payable to resolve invoice issues.
- Verify supporting documentation and approvals.
- Assist with obtaining retrospective purchase order approvals where required.
- Ensure resolved queries are returned promptly to Accounts Payable for processing.
-
Reporting & Analysis
- Maintain accurate query logs and records.
- Perform root cause analysis on recurring issues.
- Identify trends and recommend process improvements.
- Support management reporting on query volumes, ageing, and resolution performance.
-
Continuous Improvement
- Support P2P process improvement initiatives.
- Promote supplier compliance with purchase order and invoicing requirements.
- Contribute to reducing invoice exceptions and improving first-time match rates.
Experience and Qualifications
Essential
- Experience within Accounts Payable, Invoice Query, Finance Administration, or Purchase-to-Pay environments.
- Strong problem-solving and investigative skills.
- Excellent communication and stakeholder management abilities.
- Good attention to detail and accuracy.
- Ability to manage multiple priorities and work to deadlines.
- Competent in Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.
- Experience working with ERP systems such as Microsoft Dynamics Business Central, SAP, Oracle, or similar.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Experience using OCR or invoice automation platforms.
- Knowledge of procurement and purchase order processes.
- Experience working with query tracking or workflow management systems.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Equal Opportunity Employer
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Armed Forces-friendly
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Privacy Policy
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location