Norfolk and Waveney Mind
IPS Employment Service Team Leader - (Routes)
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NWM/739
Hours: Full Time – 37.5 hours per week
Work Pattern: Monday - Friday 9:00AM - 5:00PM
Salary: £35,444 per annum
Routes Service, working alongside NSFT and the PCN Service
Click here to find out about the Routes service
Location: East Norfolk with travel to other sites as and when required, your base location will be the nearest hub
Due to the nature of the role a driver licence with business insurance and access to a vehicle is essential for this role, mileage is paid at 45p per mile for cars after your home to work base mileage is deducted.
The Role
As an IPS Team Leader, you will play a central role in ensuring that people with health conditions, disabilities and complex barriers receive high‑quality, evidence‑based employment support. You will lead, inspire and support a team of Employment Specialists, helping them deliver excellent IPS practice and empowering clients to move into meaningful, sustained employment.
This is a dynamic, people‑focused leadership role where no day is the same. Part of the role includes:
- Coaching, motivating and supervising your team to deliver outstanding IPS support.
- Ensuring high‑quality service delivery through audits, field mentoring and reflective practice.
- Building positive relationships with referrers, employers and community partners to champion the role of work in recovery.
- Overseeing team performance, analysing outcomes and ensuring contractual and IPS fidelity standards are met.
- Maintaining a small caseload of clients with more complex needs to model best practice to the team.
To learn more about the team you will be supporting, you can find more information about the Employment Specialist role here - Individual Placement Support - Employment Specialist Full - YouTube
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You Will Bring
- Experience supporting, guiding or motivating others (e.g., coaching, mentoring, supervision or leading projects).
- Experience of working with people with mental health conditions and additional support needs.
- Strong organisational and problem‑solving skills, with the ability to prioritise and delegate effectively.
- Excellent communication and relationship‑building skills, with confidence to engage employers, clinicians and stakeholders.
- A track record of achieving and monitoring performance targets.
- Personal credibility, resilience, empathy and a collaborative leadership style.
- Knowledge of the IPS model and principles, or a willingness to develop this quickly through training.
- A commitment to equality, diversity and inclusion.
- A full UK driving licence and access to a vehicle with business insurance
Experience of delivering training, working with employers, or working in the voluntary or mental health sector is desirable but not essential.
Please refer to the job descriptions for more information: JD IPS Team Leader - Routes
Please note: The link to the job descriptions (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the people and culture team peopleadmin@norfolkandwaveneymind.org.uk
Closing Date: Sunday 16th August
This vacancy may close without prior notice once a sufficient number of applications have been received. Therefore, if you are interested, please submit your application as early as possible.
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Individual Interview Dates will be confirmed for interviews
Recruitment Guidance for Candidates 2026.pdf
How To Apply
*Candidates are required to complete an application form, the link to the application form can be found here Norfolk and Waveney Mind - Application Form.docx. Once you have downloaded and completed the application form you will be required to upload your application form via the “Apply for this job”. If you need to contact us please contact the People and Culture team on 01603 364913.
Norfolk and Waveney Minds Equity Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
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