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Where Performance Meets Purpose
Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.
Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.
Are you a customer-focused administrator with excellent attention to detail and a passion for problem-solving? We're looking for an IT Administrator to join our team, supporting colleagues across the UK, EMEA, and global offices.
We're looking for an organised and customer-focused IT Administrator to join our Service Desk team. You'll be the first point of contact for IT support requests from colleagues across the UK, EMEA and our global offices, ensuring every request is logged, prioritised and routed to the right team. You'll also provide first-line support for routine queries, monitor key system reports and alerts, and help keep our critical business systems running smoothly.
Key Responsibilities
- Be the first point of contact for IT support requests via phone, email and our service desk system.
- Log, prioritise and assign incidents and service requests, ensuring all information is recorded accurately.
- Provide first-line support for routine queries, including password resets and account-related requests.
- Escalate business-critical issues promptly to ensure they are resolved quickly.
- Monitor and action daily reports to maintain system and data integrity.
- Prepare and process user access requests.
- Monitor system alerts and software integration errors, resolving or escalating issues as appropriate.
- Keep users informed with clear updates and excellent customer service throughout the support process.
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This is an excellent opportunity for someone with strong administration and customer service skills who enjoys problem-solving, working as part of a team, and delivering a great support experience.
What We're Looking For
- Minimum of 6 GCSEs, including English and Maths (Grade C/4 or above) or equivalent
- Strong customer service and communication skills, with the ability to interact professionally with colleagues at all levels
- Excellent attention to detail and organisational skills
- A reliable, flexible, and enthusiastic approach to work
- Ability to prioritise tasks and work effectively in a fast-paced environment
Additional Information
This is a fully onsite role based in St Ives.
Our Commitment to You
At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday - because we believe in the importance of balance and time to recharge.
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We take your wellbeing seriously, with programmes and support for both physical and mental health. You’ll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant.
Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future. We’re also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing. You’ll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle. On top of that, you’ll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.
Like any good partnership, we start with a short “getting to know each other” phase - our probationary period. Some benefits will be available after successful completion, as you establish yourself in the role.
Ready to Make an Impact?
Join us at Acushnet Europe and be part of a team that values excellence and innovation.
We’d love to hear from you! Please submit your application through our careers page. Don’t forget to include a compelling cover letter that tells us why you’re the perfect fit for the role.
If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.
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