Facewatch
IT Administrator
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Facewatch IT Administrator
Facewatch is the UK’s leading legally compliant live facial recognition security solution for retailers, focused on reducing retail crime and protecting people and assets. The platform is proven to cut retail crime by up to 70%, helping safeguard employees, customers, and products in diverse retail environments. Facewatch combines advanced technology with robust data protection and legal compliance standards. Team members contribute to a high-impact solution that supports safer stores and more secure communities.
We run a distributed estate of connected devices — deployed cameras, mobile phones, routers, SIMs and IoT hardware across customer and operational sites — alongside Microsoft 365, our internal laptops, and a growing set of business applications.
The IT Administrator owns all of it, end to end. You'll keep every device, account and connection provisioned, secure, up to date and working — from the cameras and phones in the field to the laptops on our team's desks and the identity layer that ties our systems together.
It's a hands-on, practical role for someone who likes owning problems from first report to fix, works well with both internal teams and suppliers, and — importantly — writes things down. You won't just solve the issue in front of you; you'll document it, build the process so the support team can handle it next time, and escalate cleanly when needed.
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What you'll do:
- Cameras & deployed hardware — configure, test, update and maintain the camera estate (firmware, configuration, quality checks, fault-fixing and replacements), and keep an accurate record of what's where.
- Mobile fleet (Scalefusion MDM) — enrol, configure and monitor phones, keep software current and auditable, and enforce security policies across the fleet.
- Connectivity, end to end — manage and troubleshoot routers, IoT devices, SIMs and mobile data, isolating faults across the chain and working with providers to resolve them.
- Internal devices — manage company laptops and devices through MDM so they stay patched, secure and compliant.
- Microsoft 365 & access — administer M365 (accounts, licences, groups, mailboxes, permissions) and handle joiners, movers and leavers with least-privilege access.
- SSO & applications — connect third-party services to M365 / Entra ID for single sign-on, and support SSO setup for the applications we build in-house.
- Documentation & triage — turn recurring problems into clear guides and triage processes the support team can follow and escalate through.
- Support & vendors — act as the escalation point for any of the above, and manage suppliers for faults, warranties, replacements and procurement.
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What we're looking for:
Essential
- Experience in IT support, IT administration or endpoint/device administration in a busy operational environment.
- Hands-on with an MDM/endpoint platform (Scalefusion, Intune, Jamf or similar) at fleet scale.
- Solid Microsoft 365 administration and access management (joiners/movers/leavers, permissions, licensing).
- Experience configuring SSO / identity — connecting apps to M365 / Entra ID (SAML/OIDC, app registrations, enterprise apps).
- Experience managing distributed hardware — cameras, routers, IoT, SIMs and mobile connectivity, including basic network troubleshooting.
- Methodical, documentation-led troubleshooting, and clear communication with non-technical colleagues.
Desirable
- Experience supporting remotely deployed hardware in customer, retail or field environments.
- Familiarity with IP cameras, networking fundamentals, and security/compliance frameworks (e.g. Cyber Essentials, ISO 27001).
- Scripting or automation to streamline device tracking and routine checks.
Please apply via LinkedIn and to simon@facewatch.co.uk
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