AgileGrid Solutions
IT Analyst
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About The Company
Hays is a globally recognized leader in recruitment and talent solutions, dedicated to connecting skilled professionals with top organizations across various industries. With a strong presence in the UK and internationally, Hays prides itself on its extensive network, industry expertise, and commitment to delivering excellent service. The company specializes in providing tailored recruitment solutions for permanent, temporary, and contract roles, supporting both clients and candidates in achieving their strategic goals. Known for its professionalism, integrity, and innovative approach, Hays continually invests in technology and training to maintain its position as a trusted partner in the employment market. Joining Hays offers an opportunity to be part of a dynamic organization that values diversity, professional development, and a client-centric approach, making it an ideal choice for ambitious professionals seeking growth and impact in the recruitment industry.
About The Role
The IT Analyst role at Hays is a vital part of the organization’s ongoing commitment to providing exceptional IT support and maintaining robust technology infrastructure. This position involves working within a multi-site educational environment, supporting a diverse user base that includes staff, students, and apprentices. The successful candidate will be responsible for delivering first and second-line technical support, troubleshooting hardware and software issues, and ensuring the stability and security of IT services. Working closely with the wider IT team across two campuses, the IT Analyst will manage service tickets, prioritize incidents, and escalate issues when necessary to ensure minimal disruption to daily operations. Additionally, the role includes proactive maintenance tasks such as system updates, asset management, and implementing IT security protocols. The IT Analyst will also contribute to IT projects, support continuous improvement initiatives, and mentor junior team members, fostering a collaborative and innovative environment aimed at enhancing the overall technological capabilities of the organization.
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Qualifications
- Relevant IT support experience, preferably within an educational or similar environment.
- A strong foundation in first and second-line support.
- Excellent problem-solving skills and a customer-oriented approach.
- An IT qualification such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent is highly desirable.
- Experience working on a service desk, managing support tickets, and familiarity with IT service management systems.
- Excellent communication skills, the ability to build effective relationships with users, and a proactive attitude towards learning and development.
- Knowledge of network infrastructure, cybersecurity best practices, and hardware deployment.
Responsibilities
- Provide first and second-line support to staff, students, and apprentices across multiple sites, troubleshooting hardware, software, and network issues.
- Manage and update support tickets within the IT service management system, ensuring timely resolution and proper escalation of complex issues.
- Maintain and enhance the organization's IT infrastructure through routine system updates, asset management, and equipment deployment.
- Implement and adhere to IT security protocols to protect organizational data and systems.
- Assist in the planning and execution of IT projects, including upgrades, migrations, and new technology implementations.
- Identify recurring issues and trends, providing recommendations for process improvements.
- Maintain comprehensive technical documentation and user guides to support ongoing operations and training.
- Support and mentor junior team members, sharing knowledge and fostering a collaborative team environment.
- Participate in proactive maintenance activities and contribute to the continuous improvement of IT services.
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Benefits
- Competitive salary of £28,700.
- Comprehensive benefits package.
- Access to a local government pension scheme.
- Attractive holiday entitlement.
- Opportunities for ongoing professional development, training programs, and career progression within a supportive environment.
Equal Opportunity
Hays is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, age, disability, religion, or sexual orientation. We believe that a diverse workforce enhances our ability to serve our clients and community effectively. Our recruitment processes are designed to be fair and transparent, ensuring all candidates are evaluated solely based on their skills, experience, and potential. We are dedicated to providing equal employment opportunities and fostering an environment where everyone can thrive and contribute to our collective success.
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