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IT Analyst
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About The Company
Hays Technology is a leading recruitment agency specializing in IT and technology staffing solutions. With a strong reputation for connecting talented professionals with top organizations, Hays Technology offers comprehensive recruitment services across various sectors within the technology industry. The company prides itself on its extensive network, industry expertise, and commitment to delivering tailored recruitment solutions that meet the unique needs of each client. Hays Technology is dedicated to fostering long-term relationships, ensuring both clients and candidates achieve their goals through professional guidance and support. Its focus on innovation, integrity, and excellence has established Hays Technology as a trusted partner in the technology recruitment landscape.
About The Role
As an IT Analyst at Hays Technology, you will be an integral part of a dynamic team supporting a well-established educational organization. Your primary responsibility will be to deliver high-quality technical support and ensure the smooth operation of IT services across multiple sites. Working closely with colleagues and stakeholders, you will troubleshoot and resolve technical issues, manage service requests, and contribute to the maintenance and enhancement of the organization's IT infrastructure. This role offers an excellent opportunity for a customer-focused IT professional to develop their skills within a collaborative environment that values innovation, continuous improvement, and professional development. You will play a vital role in supporting the organization's mission to provide outstanding education and training through reliable and efficient technology services.
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Qualifications
The ideal candidate will possess relevant IT support experience, preferably within an educational or similar environment. A foundational understanding of first and second-line support is essential, along with the ability to troubleshoot hardware, software, and network issues effectively. An IT qualification such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent is highly desirable. Strong communication skills, the ability to build relationships with users at all levels, and a proactive approach to problem-solving are crucial. Experience working within a service desk or IT support team will be advantageous, as well as familiarity with IT service management tools and best practices.
Responsibilities
Your key responsibilities will include:
- Providing first and second-line support to staff, students, and apprentices
- Ensuring timely resolution of incidents and service requests
- Managing and updating tickets within the IT service management system
- Prioritizing tasks effectively and escalating issues when necessary
- Routine system maintenance, asset management, and equipment deployment
- Assisting in implementing IT projects
- Contributing to continuous improvement initiatives
- Identifying recurring issues to enhance service delivery
- Maintaining technical documentation
- Supporting security protocols
- Mentoring junior team members
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Benefits
Joining Hays Technology as an IT Analyst offers a competitive salary of £28,700, along with a comprehensive benefits package. You will become part of a supportive and inclusive team environment that values professional growth and development. Benefits include:
- Participation in a local government pension scheme
- Generous holiday entitlement
- Various lifestyle perks designed to promote work-life balance
- Ongoing training and development opportunities
- Health and wellbeing programs
- Flexible working arrangements
- Access to a range of employee support services
Equal Opportunity
Hays Technology is committed to promoting diversity and inclusion within the workplace. We are an equal opportunity employer and welcome applications from individuals of all backgrounds, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. We believe in creating a fair and equitable environment where all employees can thrive and contribute to our shared success. Our commitment to equal opportunity extends to our recruitment process, ensuring candidates are evaluated solely on their skills, experience, and potential.
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